Company Overview
Stokely Healthcare Ltd operates in the home care industry, focusing on providing domiciliary care and community support to help clients maintain independence in their own homes.
Summary
(Care Manager) at Stokely Healthcare is a pivotal role that ensures our clients receive the highest quality of personal and domestic support. This position is essential for upholding our mission of enabling individuals to live independently while receiving compassionate care tailored to their needs.
Key Responsibilities
1. Leadership and Service Management
· Leadership: Provide clear direction, motivation, and support to the care coordinator, supervisors, and care staff team, working alongside the registered manager
· Culture: Foster a positive, person-centred, and compassionate culture within the service.
· Policies and Procedures: Develop, review, and update all care policies and procedures to ensure they are current and effective.
1. Client-Centred Care and Safeguarding
· Care Planning: Oversee the creation, implementation, and regular review of personalised care plans for each client, involving them and their families in the process.
· Quality of Care: Ensure all care delivered meets the highest standards of quality, safety, and dignity. This involves conducting spot checks, reviewing care records, and gathering client feedback.
· Safeguarding: This includes ensuring all staff are trained, recognizing signs of abuse, and managing any safeguarding concerns or incidents promptly and in line with local procedures.
· Risk Management: Conduct and review client-specific and general organisational risk assessments to minimise hazards for both clients and staff.
1. Staff Management and Development
· Recruitment and Retention: engage in the recruitment process for care staff, including interviewing, vetting, and onboarding.
· Training and Supervision: Ensure all staff receive mandatory training (e.g., moving and handling, first aid, safeguarding, medication) and ongoing professional development. Conduct regular supervisions and appraisals.
· Scheduling and Rostering: Oversee the creation of staff rotas to ensure all care visits are covered efficiently and in line with commissioned hours, managing annual leave and sickness absence.
· Performance Management: Address performance issues, conduct disciplinary procedures when necessary, and foster a supportive team environment.
1. Regulatory Compliance and Governance
· Legal Compliance: Ensure the service complies with key legislation such as the Care Act 2014, Health and Safety at Work Act, and GDPR for data protection.
· Medication Management: Have robust systems in place for the safe management, administration, and recording of medication.
· Audits and Reporting: Conduct regular internal audits on care plans, medication, and health & safety. Report notifiable incidents to the CQC and other relevant bodies.
1. Communication and Relationship Management
· Stakeholder Liaison: Be a point of contact for clients, families, social workers, district nurses, GPs, and other healthcare professionals.
· Complaints and Compliments: Manage the complaints procedure effectively, investigating concerns thoroughly and responding in a timely and empathetic manner.
· Marketing and Business Development: Promote the service to attract new clients and build a positive reputation in the local community.
* Qualifications
· Qualifications: A Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
· Experience: Significant experience working in a domiciliary care setting at a senior level (e.g., as a Care Coordinator, Team Leader, or Deputy Manager).
· Knowledge: In-depth knowledge of CQC regulations, the Care Act, safeguarding procedures, and health and safety law.
· Other: A clean driving licence and access to a car are usually essential.
Proven experience in senior care management or a related field.
· Strong Leadership and People Management: Able to inspire, motivate, and manage a diverse team.
· Excellent Communication: Empathetic, clear, and professional in all interactions with clients, families, and staff.
· Organisational and Time Management: Juggles multiple priorities in a fast-paced environment.
· Problem-Solving and Calm Under Pressure: Able to handle crises and make sound decisions.
· Compassionate and Person-Centred: Truly committed to improving the lives of others.
· Resilient and Adaptable: Can handle the emotional and operational challenges of the role.
* If you are passionate about making a difference in the lives of others and possess the necessary skills, we invite you to join our dedicated team at Stokely Healthcare ltd. Apply today
Job Type: Full-time
Pay: £35,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person