Area Operations Manager - Liverpool/Birmingham
Savills Birmingham, England, United Kingdom
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Area Operations Manager - Liverpool/Birmingham
Savills Birmingham, England, United Kingdom
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Join to apply for the Area Operations Manager - Liverpool/Birmingham role at Savills
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Purpose of the Role
A senior role within the cleaning operations team, the Area Operations Manager is to act as a direct support to the Director Workforce+ Cleaning+.
The role includes supporting high-profile sites, representing the Director Cleaning+ when required, and liaising with clients internally and externally.
The role also involves supporting the area, ensuring management, compliance, and site support of the cleaning and environmental services teams within your region.
Ensuring all team members operate within Savills Quality Management System regulations.
Supporting sites and Area Managers to deliver standards through expertise, training, and action planning.
Key Responsibilities
* Ensure compliance through monthly and quarterly site visits.
* Complete KPI visits regularly, raising action points with managers, including evening and weekend checks if necessary.
* Ensure personnel comply with site instructions, health and safety, and policies.
* Ensure teams work in line with the Operations Manual, ISO9001, and other policies.
* Handle conduct, disciplinary, and grievance issues as required.
Tenders and Mobilisations
* Lead mobilisation of new contracts, including day-one setup and staff onboarding.
* Support tender processes, presentations, and pitches.
* Assist HR with TUPE consultations.
* Ensure new properties are onboarded into systems and trained appropriately.
* Support site communication, booking, and lone worker systems.
* Produce reports for the Director, monitor vacancies, and support recruitment.
* Address audit points, explore ESG opportunities, and maintain communication standards.
* Develop relationships with stakeholders, support budget and growth strategies, and ensure compliance, especially for lone and night workers.
Skills, Knowledge, and Experience
* At least 5 years' experience in the industry with proven interpersonal skills.
* Knowledge of TUPE processes preferred.
* High computer literacy, especially Microsoft Office.
* Self-motivated, able to work under pressure, with excellent customer service skills.
* Experience in conducting site audits, risk assessments, and familiar with BICS standards.
Working hours: 40 hours, home-based with UK travel around Birmingham and Liverpool.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
This job is active and not expired.
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