Our Occupational Therapy Specialist Services (OTSS) team have an exciting opportunity available for a highly motivated and organised individual to join our team on a permanent, part-time basis as an Admin Support Officer, providing a comprehensive administrative service to the clinical teams and management.
The successful applicant will be joining a proactive, friendly and supportive Occupational Therapy service, who have recently strengthened their service delivery model by integrating both physical and mental health specialist teams under the same leadership team.
You will work independently with opposite working days to our current admin support officer, ensuring full administrative cover throughout the working week, with a level of cross cover and peer support. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Responsibilities
* Monitor referrals inboxes daily.
* Process referrals, adding to triage list and waiting lists.
* Act as first point of contact to patients, family, carers and external stakeholders, liaising mainly via telephone and email contact, face to face as required.
* Use Trust Systems such as SystmOne, Therefore and Health Roster.
* Order supplies via Trust Procurement System for the department as needed.
* Minute meetings as required.
* Secretarial support to management team.
* Maintenance and development of database systems.
* Collation of information for statistics.
* Efficient processing of all occupational therapy referrals and appointments on the Patient Administration System and SYSTMONE.
* Good IT and keyboard skills and a thorough working knowledge of the Patient Administration System (PAS), SYSTMONE, Excel and e‑referral and health roster/ESR.
* Act as first point of contact for interventions between the Trust and patients for the booking of occupational therapy outpatient services, ensuring patients are given accessible information and choice.
* Efficient processing of patient letters and accurate entering of patient data on the Patient Administration System, SYSTMONE and Excel.
* Ensuring accurate and timely filing and retrieval of patients' occupational therapy records, and hospital case notes.
* Book interpreters where necessary for patients attending outpatient clinics and request appointment letters to be translated if necessary.
Benefits
* Extensive staff health and well‑being programme including access to our specialist Wellbeing Hub.
* Support and connection through a variety of Staff Network groups.
* A range of flexible working opportunities.
* Generous annual leave and pension scheme.
* Access to lease car and home electronics scheme (qualifying criteria applies).
* Opportunities to improve your professional development through our vast training programmes.
* Access to savings scheme via salary sacrifice with Northumberland Community Bank.
Diversity & Inclusion
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under‑represented in our workforce as well as other under‑represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defence Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
Fit and Proper Person Requirements (FPPR) will require additional pre‑employment checks in line with CQC and NHS England statutory guidance. Successful applicants will also be required to pay for their own DBS certification, which will be deducted from your first monthly salary.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.
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