Company Description
The Hoxton, Shoreditch – our first hotel – is located in a former car park and has become a key part of the East London scene. With 210 bedrooms, the Apartment, and two in-house restaurants – Hoxton Grill and Llama Inn.
Llama Inn offers a modern approach to Peruvian cuisine, featuring ceviche, small plates, sharing dishes, natural wines, and cocktails at our rooftop restaurant in Shoreditch.
Job Description
What you'll do...
* Provide a welcoming and memorable experience for our guests, from a warm Hoxton greeting to assisting with questions and requests.
* Take reservations, handle payments, and support the team on the floor as needed.
* Anticipate guest needs and proactively offer solutions to exceed expectations.
Qualifications
What we're looking for...
* Experience in a busy Front of House role with a genuine passion for hospitality and guest care.
* Individuals who value authenticity and being themselves.
* A passion for hospitality, whether in drinks, food, events, or accommodation.
* A positive attitude and desire to leave guests with a memorable experience.
* Comfort with a casual, ego-free environment and a willingness to adapt and try new things.
* A friendly, team-oriented mindset that enjoys social interactions and laughs.
Additional Information
What's in it for you...
* Competitive hourly rate up to £16 including TRONC.
* 28 days holiday, pension, and life insurance.
* Health cash plan supporting physical and mental wellbeing.
* Confidential support hotline and mental health first aiders.
* Retail and hospitality perks through our partners.
* Free night at The Hoxton and a meal for two upon starting.
* Free shift meals and discounts across the Ennismore family.
* Annual free night stay and milestone bonuses.
* Opportunities for progression within a global brand.
* Training, learning academies, and development programs.
* Volunteer leave and regular team events.
* Enhanced family leave and diversity events.
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