Join to apply for the Legal Advisor - New Claims Team role at Carpenters Group
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Join to apply for the Legal Advisor - New Claims Team role at Carpenters Group
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This range is provided by Carpenters Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Purpose
As a Stage 1 Co-ordinator your role will be to prepare and submit Claim Notification Forms (CNFs and SCNFs) in a timely manner to ensure the team meets its targets. As part of this role you will be required to liaise with file handlers, third party insurers and clients to obtain missing information.
Key Duties & Responsibilities
* To prepare CNF’s and sCNFs to ensure they are Portal ready and submit via the Portal.
* To make outbound calls to client’s and third party insurers to proactively obtain further information.
* To take incoming calls from clients to assist with queries and obtain/update information required for the initial stages of the claim.
* To liaise with external companies and internal departments in a timely and professional manner in order to effectively process CNF and sCNFs.
* To raise DVLA requests.
* To perform Medco searches and send medical instructions.
* To highlight errors on files and any other anomalies.
* To be able to accurately move work between schedules.
* To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by SRA.
* To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures.
Experience & Knowledge
* To be able to develop and maintain the relevant skills required for a Stage 1 Co-ordinator role.
* An ability to answer simple legal queries relating to the MOJ process.
* An ability to answer simple legal queries relating to the OIC process.
* An understanding of VF Legal.
* Strong communication, IT and interpersonal skills.
* An ability to work in a fast-paced environment.
* An ability to work effectively with people across a wide range of levels and responsibilities.
Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.
About Us
We are one of the leading providers of insurance and legal services.
Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.
We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow.
Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.
Our culture is what defines us as an organisation and has been built around our 5 core values.
We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.
Benefits
* 25 days' holiday per annum
* Holiday buy and sell scheme
* Hybrid working model (in relevant role)
* 2 x Volunteering days to support charitable initiatives
* Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
* Medicash cash plan - claim back dental / physio / optical appointments
* My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
* Discounts and cash back on travel and shopping through Medicash extras
* Life Assurance Scheme (4 x salary)
* Pension scheme
* Funded driving theory test (in relevant role)
* Active network of Wellbeing Champions - providing mental health support
* Training and development opportunities
* Funded social events to connect with your colleagues
* Dress for your day policy
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Legal
* Industries
Legal Services
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