Join to apply for the IT Support Engineer role at Indigo.
This role, based in Magor, is responsible for providing technical support across the organisation, resolving support tickets, assisting users with queries, and contributing to the delivery of IT projects. The post holder will support hybrid infrastructure environments, including Windows and macOS systems, SaaS platforms, and networking components.
The role requires strong communication and customer service skills, with the ability to prioritise tasks, follow change control procedures, and collaborate with internal teams.
Key Responsibilities
* Prioritise and resolve support tickets, escalating when necessary.
* Provide end‑user support across hardware, software, and operating systems.
* Follow and create change control requests for CAB approval.
* Assist in the delivery of IT projects and attend IT review meetings.
* Provide administrative and technical support to the IT Manager.
* Monitor quality of work and report findings.
* Identify and communicate training needs where appropriate.
* Ensure compliance with company standards and procedures.
Required Experience
* Previous experience in IT helpdesk or technical support roles.
* Strong customer service and communication skills.
* Ability to troubleshoot hardware and software issues.
* Experience supporting Windows and macOS environments.
* Familiarity with Microsoft 365, SharePoint, and endpoint management.
* Ability to work independently, manage multiple tasks, and remain calm under pressure.
Indigo values diversity and provides opportunities for growth. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals.
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