Overview
Location: South London – Hybrid (ideally 1 day per week in the office)
Contract: Permanent
Hours: Part-time, 3 days per week (flexible – can be spread across 5 days)
WONDER Foundation is a mission-driven organisation committed to creating meaningful impact for women and girls worldwide. Salesforce sits at the heart of our operations, supporting fundraising, programme delivery, communications, and HR.
We are seeking a Salesforce Administrator to act as the sole administrator of our Salesforce platform. This is a hands-on role where you will maintain, configure, and continuously improve Salesforce to solve business challenges, increase efficiency, and deliver mission value. The successful candidate must be a Salesforce Certified Administrator and be comfortable working independently while collaborating closely with teams across the organisation.
Salesforce is a business-critical platform at WONDER Foundation and underpins fundraising, programme delivery, communications, and HR operations. The system includes multiple live integrations with third-party applications such as Flair HR, Fundraise Up, Mailchimp, Outlook, SharePoint, and CloudAlly, requiring careful data governance, security management, and ongoing optimisation.
Responsibilities
* Collaborate with staff and other stakeholders to design, configure, and implement Salesforce.
* Translate business requirements into technical solutions.
* Provide ongoing support and training to end users, including the creation and delivery of training materials, demonstrating new features, and documentation maintenance.
* Manage and maintain the Salesforce platform, including the overall strategy and day-to-day activities involved in administering Salesforce.
* Troubleshoot problems and implement suitable solutions in a timely manner.
* Support the fundraising, programmes and communication teams to implement Salesforce solutions to solve challenges, improve processes, and increase adoption.
* Oversee and manage all integrations with the Salesforce platform, including Flair HR, Outlook, SharePoint, Fundraise Up, Mailchimp, and CloudAlly.
* Lead the administration of the Flair HR app integrated with Salesforce, handling key technical aspects of recruitment, staff onboarding, performance reviews, and leave management.
* Manage all license requirements with Salesforce and Flair.
* Ensure seamless operation and efficiency of all integrations to meet and exceed business objectives.
* Customise the user experience and manage profiles and permissions. Oversee all administrative functions within Salesforce, including the creation and maintenance of user profiles and permissions.
* Build a customised user experience to boost productivity and drive success.
* Improve the efficiency of operations by proactively undertaking regular process analysis and documentation.
* Analyse internal and external processes and make data-driven recommendations for improvement.
* Possess a deep understanding of Salesforce products, processes, and best practices.
* Provide reporting on a regular basis to help users and SMT gain insights and make decisions from Salesforce data.
* Create reports and dashboards to monitor data quality and business metrics.
* Provide data-driven recommendations to management by building visually compelling dashboards.
* Create processes to ensure data in Salesforce is managed correctly.
* Lead the management of data within Salesforce, including setting up validation rules and proactively preventing data duplication.
* Assess and improve data quality within Salesforce, ensuring data is actionable to help the team make important business decisions.
* Plan for upgrades, seasonal releases and long-term projects.
Upcoming Projects
Salesforce has been central to WONDER Foundation’s operations for nearly three years. Alongside ongoing administration, the role will contribute to several exciting initiatives, including:
* Migrating to Mailchimp’s most robust and fully supported solution
* Designing an efficient technical approach for annual beneficiary data collection surveys
* Supporting targeted fundraising campaigns and focused advocacy efforts
* Implementing a comprehensive data management strategy to address inactive and legacy data
* Deliver improvements to Salesforce visibility and tracking, enhancing transparency, reporting, and operational efficiency.
These projects offer excellent opportunities for professional growth while contributing to meaningful, mission-led work.
Person Specification
Essential Skills and Experience
* Right to work in UK
* Excellent written and verbal communication skills with the ability to produce high-quality written materials and to understand and communicate with diverse audiences
* The ability to work independently whilst being flexible to work as part of a busy and dynamic team
* Strong attention to detail and high level of accuracy
* An action-oriented mindset and the ability to identify and solve problems in a working environment
* Able to effectively communicate business requirements to management
* Creative and analytical thinker with strong problem-solving skills
* Excellent project management skills and a positive attitude
* Demonstrated ability to meet deadlines, and handle and prioritise simultaneous requests
* A clear understanding of Data Protection Regulation (GDPR)
* Excellent knowledge of Microsoft Office
Desirable Skills and Experience
* Experience with non-profit processes preferred
* Knowledge and experience in relationship management
* Previous experience as a Salesforce administrator
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