Go back South Tyneside and Sunderland NHS Foundation Trust
Admin Assistant
The closing date is 18 July 2025
An exciting opportunity has becomeavailable in our Cardiology Department. We are looking for a dynamic,enthusiastic person with a flexible approach to join our CardiologyAdministration Team as Administration Assistant. The successful candidate will support theclinical and secretarial teams ensuring that our patients have a first classservice from the moment they make contact with the service. The post willrequire some flexibility across the division to support service needs. Thesuccessful applicant will possess excellent audio typing skills, supported byan RSA 2 qualification or equivalent qualification or proven admin experience.Level 2 numeracy and literacy skills are essential to the posts and MUST beshown in your application, if these qualifications arent listed yourapplication you will not be shortlisted. Please note that there will be anaudio typing test as part of the interview process. If any further details arerequired please contact the recruiting manager for this position.
Main duties of the job
The successfulapplicant will be enthusiastic and willing to work as part of a team. Experience of audio typing and/or keyboardskills are essential to the role. You will be able to demonstrate excellentorganisational skills and be able to communicate effectively and have previousexperience in a busy office environment. As part of the role you will bedealing with telephone/email queries, scanning, postal duties, booking patientsin/out of the internal system and making any follow up appointments asrequired. The post is predominantly based at Sunderland however you would beexpected to cover other areas over both the Sunderland and South Tyneside sitesto support service needs. The post is 25 hours per week working between thehours of 8.30am and 5pm Monday to Friday.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Toprovide clerical support to the Division of Medicine under the supervision of CardiologySecretaries.
To beresponsible for registering attendances and updating patient demographicdetails in the patient administration system.
To complywith the Trusts vision, values and behavioural compact.
Toprovide typing support to the Division of Medicine under the supervision of theCardiology Secretaries
Person Specification
* Willing to work as part of a team.
* Positive, friendly and co-operative.
* Good interpersonal skills.
* Flexible and adaptable to change duties and working hours in accordance with service needs.
* Team Player.
* Committed to delivering quality patient care.
Personal Qualities
* Ability to work under pressure and be adaptable.
* Ability to be an effective team member across disciplines.
* Ability to plan and manage workload.
* Able to work effectively in a multi-disciplinary team.
* Able to use own initiative to resolve routine queries, in line with departmental procedures.
Experience
* At least six months clerical experience in a busy office environment.
* Confident, persuasive and able to communicate at all levels
* Previous clerical experience within NHS setting.
* Some experience of dealing with the public.
Qualifications
* RSAII Typing/Word Processing/or minimum 2 years proven experience.
* Educated to GCSE Level 2 (Numeracy and Literacy) standard or equivalent.
* Experience of communicating with people at all levels both in person and in writing, by email and telephone.
* Medical Terminology.
* Knowledge of Hospital V6, Medisec information systems.
* EDCL or working towards.
* Knowledge of NHS Waiting Time Targets.
Knowledge & Skills
* Experience of audio typing.
* Knowledge of Microsoft Office.
* Able to prioritise tasks.
* Effective interpersonal skills.
* Able to communicate messages and instructions accurately to colleagues, both verbally and in writing.
* Ability to use initiative, and practice effective time management
* Knowledge of medical terminology
* Customer care experience
Employer name
South Tyneside and Sunderland NHS Foundation Trust
£24,169 a yearPro Rata (Pending Pay Award 25/6 £24,465)
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