Job Description
Lovett Care Group is proud to provide warm, welcoming, and person-centred care across our beautiful care homes. Each of our homes reflects our commitment to providing the highest standards of safety, comfort, support, and wellbeing for our residents and their families. We believe in creating caring communities where everyone is valued, supported and truly feels at home.We are now seeking to appoint a kind, confident and highly organised Relationship and Communications Coordinator to join our central team in this exciting and evolving role. This is a key opportunity for someone who has a natural warmth, excellent communication skills, and a creative flair for building relationships and sharing meaningful stories. You will act as the first point of contact for new resident enquiries across the group while leading and developing our social media presence. Representing the heart, compassion and community spirit of Lovett Care, this is a full-time position based at our Support Office in Newcastle-under-Lyme.Role Responsibilities:
* Manage the dedicated enquiries phone line, providing a warm, empathetic and professional welcome to prospective residents and their families.
* Respond effectively and efficiently to telephone, email and online enquiries.
* Work closely with Home Managers and teams to coordinate follow-ups, show rounds and admissions support.
* Maintain accurate enquiry records, monitoring and reporting on enquiry progress and conversions.
* Develop positive and trusting relationships with residents’ families and external partners.
* Manage and oversee social media activity across all Lovett Care platforms.
* Create, schedule and publish engaging content that reflects life across our homes and promotes our values and community spirit.
* Liaise with homes to gather updates, success stories, photographs and event information.
* Manage content and reviews across third-party platforms including carehome.co.uk and Autumna.
* Promote events, activities, awareness campaigns and celebrations across the group.
* Respond to social media comments and messages in a timely, professional and appropriate manner.
* Monitor engagement levels and produce performance reports.
* Ensure all content aligns with brand tone, privacy requirements and company values.
* Work collaboratively with Marketing and Operations teams to support consistent messaging and brand development.
* Support and attend company and home events where required.
* Identify opportunities to enhance communication, engagement and community presence.
* Maintain ongoing professional development and contribute to wellbeing and safeguarding initiatives.
Skills and Experience Required:Essential
* Experience handling customer or client enquiries effectively and professionally.
* Experience managing social media platforms and using scheduling tools confidently.
* Excellent written and verbal communication skills.
* Strong content writing, editing and proofreading ability.
* Excellent organisational skills and attention to detail.
* Ability to work under pressure with empathy and patience.
* Friendly, professional and approachable attitude.
* Strong IT skills and ability to manage multiple priorities.
* Passion for promoting high-quality care and community engagement.
The Benefits:
* Opportunities to progress your career within a growing care group.
* Support with training and professional development.
* 5.6 weeks annual leave per year.
* Company pension scheme.
* Paid training and induction.
* Wellbeing initiatives and activities.
* Recognition schemes and internal awards.
* A supportive, warm and collaborative working environment.
* A truly rewarding role, making a difference every day.
About Lovett CareAt Lovett, we believe our elders deserve more. Not out of duty or pity, but because they've earned it, and because the good life doesn't stop at 80, 90, or 100. We believe in more…More dignity in everyday care. More respect in every interaction. More friendship, joy, and belonging. More moments that matter. Our homes aren't waiting rooms. They're communities where people thrive, where days are full of possibility, voices are heard, and the wonder of people shines through in every conversation, every shared meal, every burst of laughter down the hall. When you choose Lovett, you're choosing a place that sees your loved one as we see our own elders: as people who still have everything to give, and everything to gain. We are Lovett. We believe in more for our elders.This position is subject to a DBS checkREF-227 180