Healthy animals and happy owners – that’s the goal.
We are IVC Evidensia, and we are on a mission to build the world’s best veterinary group. Investing in people, premises and processes, we deliver outstanding care in around 2,500 locations globally.
About the role
In this role, you’ll be the analytical backbone of our CRM strategy—measuring campaign effectiveness, uncovering customer behaviour patterns, and identifying opportunities to improve retention and lifetime value. You’ll ask the right questions, build robust analytical frameworks, and deliver insights that shape our marketing decisions.
What You’ll Do
* Analyse customer interactions across digital channels to improve CRM performance.
* Build and maintain a comprehensive CRM reporting suite using Power BI.
* Design and execute AB tests to measure campaign impact and incrementality.
* Collaborate with cross-functional teams including Data Engineering and CRM platform owners.
* Present findings in a clear, commercially-minded format to stakeholders.
What you'll bring
* Strong analytical skills with experience sourcing and processing complex datasets.
* Advanced SQL skills across platforms and data warehouses (Google BigQuery preferred).
* Power BI expertise including DAX, time intelligence, and complex data modelling.
* Proven experience in AB testing design, execution, and statistical analysis.
* Degree in Mathematics, Statistics, Data Science, Economics, or a related field.
Bonus Skills
* Experience writing analytical scripts in R or Python.
* Understanding of data pipeline processes and collaboration with Data Engineering teams.
* Familiarity with CRM platforms like Emarsys, Braze, or Salesforce Marketing Cloud.
* Skilled in customer lifetime value analysis, segmentation, and churn modelling.
* Ability to navigate and influence within a large, multi-national organisation.
Desirable (but not essential)
* Experience in subscription-based or ecommerce businesses.
* Background in veterinary or pet-related industries.
* A genuine love for pets—because we do too!
What We Offer
At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from
* Work-life balance
* 26 days annual leave
* Initiatives focused on employee wellbeing
* Pension
* Discretionary Bonus
* Discounted staff pet care
Following receipt of your application, you will be contacted by one of our experienced recruitment team.
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
IVC Evidensia UK
IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Any questions before applying?
Speak to Danielle Hughes from our recruitment team who would be happy to help you with any questions you have before applying for this role.
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