About IT Operations at Holland & Barrett
The IT Operations function provides the foundation of IT services to Holland & Barrett customers by ensuring products are delivered on time and customers can access new services. Key services have been enhanced by resilient infrastructure in the cloud, improving availability and reducing trade impact. The team is building internal capabilities with a new Service Desk, proactive monitoring, and expanded delivery for large infrastructure and Back Office projects. Technical teams receive training to develop technical and leadership skills, supporting career aspirations.
The Role
We’re looking for a Technical Support Engineer to join our expert Tech Support team, providing hands‑on, high‑quality support across H&B’s internal systems, devices, and users. If you thrive in a fast‑paced technical environment and love solving complex problems, this is your chance to shape the future of tech at one of the UK’s most established brands.
What You’ll Do
* Deliver first‑class IT support to internal users—onsite, via call, chat, and email.
* Own and resolve tickets through our internal service‑management platform.
* Act as a 2nd‑line escalation point for the Service Desk and provide overflow support when required.
* Troubleshoot Windows, macOS, iOS, and Android devices, alongside core business applications.
* Manage patching, software distribution, device provisioning, and user onboarding.
* Support the delivery of internal IT projects and new system implementations.
* Contribute to our technical knowledge base and help upskill colleagues.
* Provide walk‑in support as the first point of contact in our London office.
Person
* Experience in a 1st/2nd Line IT Support, IT Operations, or MSP environment.
* Strong working knowledge of Windows, macOS, iOS, Android, Office 365, Microsoft Defender, Azure Active Directory, and MDM platforms.
* Technical certifications or equivalent expertise (e.g., Microsoft, ITIL).
* Proven ability to troubleshoot effectively in a dynamic environment.
* Professional communication skills with a customer‑first approach.
* Self‑motivated mindset with strong organisational skills and integrity.
Bonus Points For
* Experience with retail systems, POS, or CDE hardware.
* Skills in infrastructure, networking, security, scripting, or project delivery.
* Cross‑disciplinary or service‑based technical experience that brings a fresh perspective.
Requirements
This role requires you to be onsite at our London Hub five days a week.
Benefits
* Technology Incentive Scheme – bonus schemes for all technology grades, starting at 10%.
* Learning and Development – opportunities for long‑term career growth.
* Career Progression
* Pension Contribution – 3% and 5% company contributions.
* Holiday – 28‑33 days per year.
* Refer and Earn Scheme – earn money by referring people to join us.
* Epic Extras – exclusive benefits, free advice, and savings.
* Discounted Products – 25% discount on all H&B purchases from day one.
* Free 24/7 Confidential Advice & Colleague Welfare
* Mental Health First Aiders – certified mental health support.
* Reward and Recognition Schemes – your hard work and loyalty recognized.
The Company
* Holland & Barrett is one of the nation's most loved and trusted brands, offering quality health food, vitamins and supplements.
* We forecast significant growth and investment across all areas, embracing change and driving speed.
* We deliver fun, teamwork and passion in everyday challenges.
* Join us and see how far you can go.
Apply Now
Join us and help build the future of wellness tech at H&B.
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