Job Description
About the Role
We are seeking a meticulous and proactive Aftersales Administrator to join our dynamic team. The successful candidate will be responsible for supporting the Aftersales Manager and Supervisor in ensuring the highest level of customer satisfaction and efficient aftersales operations. This role involves a blend of administrative duties, customer interaction, and coordination with various departments to ensure seamless service delivery.
Key Responsibilities
* Customer Service : Handle customer inquiries, complaints, and requests related to aftersales services in a timely and professional manner.
* Documentation : Maintain accurate and up-to-date records of all aftersales activities, including service reports, warranties, and customer communications.
* Coordination : Collaborate closely with Customer Experience, CW Connect, Logistics and the Workshop to ensure smooth processing of aftersales activities.
* Scheduling : Arrange and schedule aftersales services, including repairs, maintenance, and follow-ups.
* Reporting : Prepare regular reports on aftersales activities, customer feedback, and service performance metrics for review by the Aftersales Manager.
Process Improvement : Identify opportunit...
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