Job Details
We’re excited to offer a rewarding opportunity to join the Community Led Support Team within Locality Planning at Fife Health & Social Care Partnership (HSCP) as a Link Worker.
This role is part of Improving the Cancer Journey, a community led support service (non-clinical) provided by Fife HSCP, in partnership with Macmillan Cancer Support, for anyone, aged 16, affected by cancer to get the support they need, whether it’s financial, emotional, medical, or practical.
Find out more about Improving the Cancer Journey:
What You’ll Do:
You will provide a person-centred service that enables people affected by cancer to navigate the health, social care and wider systems to access practical, emotional and social support. You will promote self-management and support for people to live well addressing their non-clinical holistic needs during and after cancer treatment as well as working across organisational boundaries with partners to ensure the best possible outcomes for people affected by cancer. To achieve this, you should have strong interpersonal skills and be able to build and maintain relationships based on trust and respect, recognising people as experts in their lives.
As a Link Worker, you will:
1. Engage with individuals to provide compassionate support, guidance, and information.
2. Maintain high standards of customer care, including managing appointments and handling general enquiries via phone and email from the public and stakeholders.
3. Carry out a holistic needs assessment (HNA). The HNA will identify and shape a care plan that meets the individual needs which will be monitored and reviewed to ensure the best outcomes are achieved.
4. Support people to access community resources following referrals from NHS Fife, Fife Council, and third sector organisations.
5. Help individuals build meaningful connections within their local communities.
6. Encourage self-management and support for people to live well addressing their non-clinical holistic needs during and after cancer treatment.
7. Promote alternatives to statutory services, helping people explore community-led options that suit their needs.
8. Map community-led resources for people with long-term health conditions.
9. Support Local Area Coordinators with presentations to referrers and local organisations.
10. Set up and staff promotional stalls at community events to raise awareness of Community Led Support.
The Person
The skills you will need:
11. Ability to use ‘Good Conversations’ and active listening skills to enable the individual to identify their own strengths and the things that are going well for them.
12. Be able to work in partnership with people, the local community, agencies and any others to determine preferred and available supports and options for the people you are supporting to ensure the best possible outcomes for them.
13. Ability to actively engage in community mapping activities to identify community resources.
14. Ability to plan tasks and managing workload independently.
15. Ability to provide effective administrative support services, which include preparing and distributing reports and maintaining project case management system to a high standard
16. Experience of delivering a customer focused service (Focus on Customers – See How We Work Matters Framework).
17. Experience of working alongside statutory agencies, community development teams and voluntary sector organisations.
18. Ability to travel within Fife
In return, we offer a competitive salary with incremental progression, and you will join the local government pension scheme. Dependent on your role we offer flexi hours and flexible working arrangements, standby, call out and unsocial hours payments. Full induction and ongoing training will be given.
Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.