Job Description
IAM Engineer (L2-L3)
Role Title: IAM Engineer Location: Onsite Office Base: Inverness Contract Duration: Until November 2026Day Rate: £450 Engagement Type: Inside IR35
Role Overview
We are seeking an experienced IAM Support Engineer (L2-L3) to provide advanced operational support for enterprise Identity and Access Management services across cloud, hybrid, and on-premise environments. The role focuses on incident resolution, complex request fulfilment, monitoring, reporting, and service improvement to ensure IAM services meet defined SLAs and KPIs.Key Responsibilities
* Provide L2-L3 operational support across IAM platforms in cloud, hybrid, and on-prem environments. * Resolve incidents and service requests relating to identity lifecycle (JML), access requests, SSO, MFA, RBAC, PAM, and PKI. * Troubleshoot identity synchronisation, authentication failures, MFA issues, and certificate-based access problems. * Perform root cause analysis and contribute to problem management and continual service improvement. * Monitor IAM services, integrations, and connectors to maintain availability and performance. * Respond to alerts from security monitoring tools and prevent SLA breaches. * Produce operational and ad hoc IAM reporting, including SLA and KPI metrics. * Support audit, compliance, and security reporting activities. * Maintain operational documentation and knowledge articles.
Essential Experience & Skills
* Strong hands-on experience providing L2-L3 IAM operational support. * Solid understanding of identity lifecycle management, IGA, SSO, MFA, RBAC, PAM, and PKI concepts. * Experience supporting IAM technologies such as Entra ID, Active Directory, MIM, Okta, BeyondTrust, PKI, or equivalent platforms. * Experience working in ITIL-aligned support environments with SLAs and KPIs. * Strong troubleshooting, analytical, and communication skills. * Ability to work collaboratively with security, infrastructure, and application teams.
Desirable
* IAM or security-related certifications. * Experience supporting hybrid or multi-cloud IAM environments. * Exposure to SIEM, security monitoring, or audit frameworks
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