Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.
We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.
If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.
As Head of Systems & Technology, you will:
* Strategic IT Leadership – Develop and implement a comprehensive Systems & Technology strategy in partnership with the Director of Finance, aligned with PDSA’s three-year business plan and organisational objectives.
* Team Leadership & Development – Lead, manage, and develop the Systems & Technology team, fostering a culture of service excellence, innovation, and continuous improvement.
* Operational Oversight & Service Delivery – Ensure the reliability, security, scalability, and performance of PDSA’s IT systems and infrastructure across a geographically spread organisation.
* Digital Transformation – Lead and deliver digital transformation initiatives aimed at improving service delivery and operational efficiency.
* Compliance & Risk Management – Ensure all systems and practices comply with data protection regulations, industry standards, and internal policies.
* Stakeholder Collaboration & Budget Management – Collaborate with internal departments to address technology needs, manage IT budgets (£5–£15m), and deliver cost-effective technology solutions.
We’re seeking someone with:
* Senior IT Leadership in Complex Environments – Proven experience in leading IT functions within a complex, multi-site service organisation.
* Infrastructure & Systems Expertise – In-depth knowledge of IT infrastructure, systems architecture, security, and technology best practices.
* Strategic & Project Planning – Strong project management skills with the ability to develop and deliver strategic IT initiatives that drive efficiency and innovation.
* Compliance & Governance Knowledge – Sound understanding of data protection legislation (e.g., GDPR) and IT compliance standards.
* Stakeholder Engagement & Communication – Excellent interpersonal skills to engage internal and external stakeholders, influence leadership, and align IT with business goals.
* Financial Acumen & Vendor Management – Demonstrated experience managing substantial IT budgets and external service providers to deliver value-driven outcomes.
Why Join Us?
At PDSA, we care for both pets and people. As part of our team, you will enjoy a supportive, flexible working environment, along with a range of great benefits designed to make you feel valued:
• Remote and flexible working options to suit your lifestyle.
• 25 days holiday (excluding Bank Holidays), with the option to buy or sell up to 5 additional days per year.
• An additional Wellbeing Day, so you can recharge whenever you need it.
• Generous pension schemes, starting at 5% contributions and increasing up to 10%.
• Life Assurance policy (4x annual salary) to give you peace of mind.
• Employee Assistance Program and Online Wellbeing Centre available 24/7 for confidential support.
• Retail and Holiday Discounts via our fetch platform, giving you access to a wide range of deals.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.