Overview
Join a well-established and growing Housing Association as a Property Management Team Leader, leading a dedicated team delivering outstanding service to tenants and landlords across a large residential portfolio. This is a permanent, full-time leadership role based in Ilford, offering the opportunity to make a real impact in social housing by ensuring high-quality property services, responsive maintenance delivery, and excellent tenant experience across + homes.
Responsibilities
* Lead, coach, and develop a high-performing property and resident services team
* Oversee maintenance and repairs across a large housing portfolio, ensuring timely and cost-effective resolution of works
* Allocate and monitor contractor performance, ensuring service standards and compliance are consistently met
* Act as the key escalation point for tenant and landlord disputes, providing fair, practical, and professional resolutions
* Carry out or oversee property inspections, ensuring properties are safe, compliant, and well maintained
* Ensure full compliance with social housing legislation, tenancy regulations, and housing standards
* Build and maintain strong relationships with tenants, landlords, contractors, and local authority partners
* Monitor service delivery performance, identify improvements, and drive continuous service enhancement
What we're looking for
* Proven experience in property management and social housing (essential)
* At least 3 5 years experience managing a property or resident services team
* Experience overseeing a large portfolio (400+ properties or equivalent high-volume workload)
* Strong understanding of landlord and tenant law, housing regulations, and compliance frameworks
* Experience managing maintenance programmes, repairs, and contractor coordination at scale
* Excellent communication, negotiation, and conflict resolution skills
* Strong organisational ability and confidence working in a fast-paced, high-responsibility environment
What’s on offer
* Permanent, stable Property Management team leader role based in Ilford
* Salary: £35,000 £40,000 (depending on experience)
* Monday-Friday working pattern with operational flexibility
* Supportive and collaborative team culture
* Clear opportunities for progression within social housing and property services
* Professional development and long-term career growth
Location & Travel
* Based in Ilford, with regular site visits across a wide residential portfolio
* Access to a vehicle is desirable to support inspections and contractor coordination
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