Account Manager – Abbatt Dual Management About the Role We're looking for a hands-on Account Manager to join our expanding Dual Management division, overseeing the staff working in prestigious residential buildings primarily across London. This isn't your typical desk-based account management role – it's a dynamic, operational position where you'll be out on site, solving problems, and building strong client relationships. You'll have full responsibility for your own portfolio of sites, combining people management with client-facing account duties. If you thrive in a fast-paced environment where no two days are the same, this could be perfect for you. What You'll Be Doing Operations & Team Leadership: Line management of on-site staff across multiple locations Managing rotas, holiday cover, and ensuring sites are fully staffed Performance management – including having those difficult conversations when needed Handling escalated complaints and resolving operational issues Regular site visits across London (and occasionally further afield) Providing accurate information for payroll and invoicing Client Account Management: Acting as the main point of contact for your portfolio of clients Responding to queries promptly and professionally Building and maintaining strong client relationships Client entertainment and networking to strengthen partnerships Identifying opportunities to enhance service delivery What We're Looking For Essential: Proven experience managing a team – you're comfortable with performance management and can handle challenging conversations Background in operations, hospitality, retail management, or similar fast-paced environments Excellent relationship-building skills with both clients and team members Strong organisational abilities – you can juggle multiple priorities without dropping the ball Comfortable working independently while being part of a collaborative team Comfortable commuting around London using public transport (expenses paid) You Might Be: An Operations Manager looking for more client-facing responsibility A Regional Manager from hospitality or retail seeking a new challenge An Assistant Manager ready to step up to full portfolio responsibility Someone who loves being out and about rather than stuck behind a desk What's In It For You? Join a supportive, collaborative team where your ideas are valued Be part of a rapidly expanding division with genuine growth opportunities Varied, interesting work across premium residential properties The autonomy to manage your portfolio your way Work with a company that invests in its people Comprehensive benefits package including private medical, enhanced maternity, free lunches on Fridays, team social budget and many opportunities to socialise.