The Job:
The Lead Service Manager will be responsible for leading and owning successful service delivery, managing day-to-day operations, and ensuring customer expectations and SLAs are met and exceeded.
Key Areas of Responsibility:
* Leading and owning successful service delivery, reporting to the Head of UK Services.
* Developing the service function strategy based on the overall UK strategy.
* Identifying, assessing, and managing risks and opportunities to benefit the entire UK business.
* Ensuring the team delivers services according to established standards, processes, and quality guidelines.
About You:
* Strong service delivery background within an enterprise environment.
* Demonstrable successful team leadership experience.
* Commercial and technical know-how in the service sector.
* Business planning and forecasting.
* Experience of standing up a service offering.
* Experience of working within an ITIL service organisation.
* ITIL Foundation or higher accreditation.
* Knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN, and WAN.
Our Expectations:
* To lead and develop a high-performing team.
* To work closely with the Service, Project, and Engineering teams both in the UK and internationally.