Location: MJ Quinn, Knowsley, England, United Kingdom
Customer Communications & Marketing Manager – Loyalty
Department Overview The Communications Department at MJ Quinn plays a pivotal role in shaping and sharing the company’s voice—both internally and externally. As a central function within the business, the team ensures that all messaging reflects MJ Quinn’s values, supports operational goals, and strengthens engagement across all levels of the organisation.
Working Hours Monday – Friday 9am – 5pm
Salary £28,000 – £32,000
Job Objective To lead and deliver impactful internal and external communications that support MJ Quinn’s business growth, enhance brand awareness, and foster employee engagement. This role will work cross‑functionally to ensure consistent messaging and strategic alignment with company objectives.
Strategic Communications
* Develop and execute integrated communication plans aligned with MJ Quinn’s business goals.
* Lead content creation for campaigns, press releases, and stakeholder communications.
* Support crisis communications and reputation management initiatives.
Internal Engagement
* Drive employee engagement through newsletters, bulletins, and intranet content.
* Collaborate with HR and the Training Academy to support onboarding and cultural integration.
* Monitor feedback channels and implement improvements based on employee input.
External Branding
* Execution of B2C marketing campaigns in line with company goals.
* Manage social media strategy and content across platforms.
* Oversee website updates and digital storytelling to attract talent and clients.
* Represent MJ Quinn at events, job fairs, and media engagements.
Leadership & Collaboration
* Mentor junior team members, including the Communications Assistant.
* Liaise with operational teams, senior leadership, and external partners to ensure message consistency.
Person Specification
Essential Criteria
* Education & Qualifications Degree in Communications, Marketing, Public Relations, or a related field.
* Minimum 3 years’ experience in a communications or marketing role.
* Proven track record of delivering strategic campaigns across multiple channels.
* Experience working cross‑functionally in a fast‑paced organisation.
* Excellent written and verbal communication skills.
* Strong project management and organisational skills.
* Ability to interpret data and analytics to inform strategy.
* Proficiency in digital tools (e.g. Adobe Creative Suite, Canva, CMS platforms).
* Confident in stakeholder engagement and relationship building.
* Creative thinker with a proactive approach.
* Collaborative and adaptable team player.
* High attention to detail and commitment to quality.
* Resilient and able to manage competing priorities.
Diversity Statement
MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex, or sexual orientation.
MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.
Sustainability
MJ Quinn is committed to, and is investing in, a sustainable future as this is vital for the planet, our communities, customers, and business. Our sustainability goals are shaped in accordance with wider business objectives and the core foundations of sustainable development.
We have a strong history of engaging with our people and we view sustainability no differently. For MJ Quinn this means creating space for proactive participation in the discussions that shape our sustainability aspirations, learning opportunities at all levels, and harnessing employee passion.
About MJ Quinn
MJ Quinn is a UK‑based infrastructure services provider specialising in delivering comprehensive, end‑to‑end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.
Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer‑centric approach ensures efficient, reliable service delivery while maintaining our focus on building long‑term, sustainable solutions.
At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.
Core Values
* People‑Focused: We prioritise the well‑being, growth, and success of our team and partners.
* Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
* Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
* Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Marketing and Sales
Industries
Technology, Information and Internet
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