Job summary
We are looking for professional receptionist to join our growing team. As a receptionist, you will excel in providing first-rate customer care and have great interpersonal skills at the front desk and on the telephone. You must be able to work flexibly in a team of receptionists on a rota basis to cover Surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis. You must be a team player with excellent communication skills, telephone manner and have the ability to work under pressure.You will be the first point of contact for all visitors to the practice and will be expected to follow the practice policies and procedures of always aiming to provide high quality primary care services. Our receptionists will always be expected to be professional, helpful and understanding of our patients needs.
Main duties of the job
The post-holder is responsible for:
* Answering the telephone
* Dealing with all enquiries from patients attending the Surgery and online requests
* Booking and cancelling appointments
* Booking in patients arriving for appointments
* Dealing with non-clinical enquiries regarding prescriptions
* Recording and booking home visit requests
* Taking results via the telephone from hospitals
* Telephoning patients with results/scans etc., at the Doctors request
* Telephoning patients when necessary
* Attending staff Practice meetings
* Chaperoning for patients when necessary
* Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etc
You will need:
* Strong inter-personal and prioritisation skills.
* To be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
* To plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the Practice.
* To engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.
About us
We are a growing surgery within South Ockendon.
We are looking to add a part time receptionist to our close working team.
Details Date posted
06 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5523-25-0002
Job locations
The Health Centre
Darenth Lane
South Ockendon
Essex
RM15 5LP
Job description Job responsibilities
The post-holder is responsible for:
* Answering the telephone
* Dealing with all enquiries from patients attending the Surgery and online requests
* Booking and cancelling appointments
* Booking in patients arriving for appointments
* Dealing with non-clinical enquiries regarding prescriptions
* Recording and booking home visit requests
* Taking results via the telephone from hospitals
* Telephoning patients with results/scans etc., at the Doctors request
* Telephoning patients when necessary
* Attending staff Practice meetings
* Chaperoning for patients when necessary
* Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etc
You will need:
* Strong inter-personal and prioritisation skills.
* To be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
* To plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the Practice.
* To engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.
Job description Job responsibilities
The post-holder is responsible for:
* Answering the telephone
* Dealing with all enquiries from patients attending the Surgery and online requests
* Booking and cancelling appointments
* Booking in patients arriving for appointments
* Dealing with non-clinical enquiries regarding prescriptions
* Recording and booking home visit requests
* Taking results via the telephone from hospitals
* Telephoning patients with results/scans etc., at the Doctors request
* Telephoning patients when necessary
* Attending staff Practice meetings
* Chaperoning for patients when necessary
* Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etc
You will need:
* Strong inter-personal and prioritisation skills.
* To be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
* To plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the Practice.
* To engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.
Person Specification Qualifications Essential
* A - C grade or equivalent in English & Maths
Desirable
* Previous knowledge of SystmOne
Knowledge & Skills Essential
* Ability to work under pressure and provide quality care
Desirable
* SystmOne
Person Specification Qualifications Essential
* A - C grade or equivalent in English & Maths
Desirable
* Previous knowledge of SystmOne
Knowledge & Skills Essential
* Ability to work under pressure and provide quality care
Desirable
* SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Dr SA Yasin Surgery
Address
The Health Centre
Darenth Lane
South Ockendon
Essex
RM15 5LP
Employer's website
https://www.dryasin.co.uk/ (Opens in a new tab)
Employer details Employer name
Dr SA Yasin Surgery
Address
The Health Centre
Darenth Lane
South Ockendon
Essex
RM15 5LP
Employer's website
https://www.dryasin.co.uk/ (Opens in a new tab)
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