Retail Advisor, 30hrs, Exeter
As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Location: Exeter, Devon, South West England, UK
This job is with Virgin Media O2, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Responsibilities
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
- Want to see what it's all about for yourself? Copy this link into your browser to see a day in the life of our Retail Advisors.
Qualifications
Essential:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
Desired:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
Benefits
- Tailored training on a 4‑day (30‑hour) induction within the first two weeks of your start date.
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA, including upgrade options for loved ones, a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off, plus the option to buy or sell up to 5 extra days.
- Excellent pension scheme, matching up to 10%.
- Wide range of support, rewards, and tools focused on helping you prioritise what really matters.
