Loc8me is an ever-growing student lettings company with nationwide offices. Our vision is to provide industry-leading accommodation experiences for our students and our landlords across the country. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental.
We are looking for a Branch Manager to lead our Leeds operations. The ideal candidate will place a huge emphasis on customer service and be passionate about delivering a first-class experience. As a Branch Manager, you will be responsible for leading a team of Lettings Consultants and Asset Managers.
Working in a team you will be required to build excellent relationships with Landlords, Tenants, and Contractors. You must be an excellent communicator who is used to maintaining relationships with a diverse range of people and must have a ‘get stuck in attitude’.
Why come and work with us
You’ll be part of a company that values innovation and alternative thinking
We invest in and value personal development
You’ll be part of an audaciously ambitious and growing company
You’ll be working alongside great people
Your responsibilities will include
Developing and maintaining great relationships with Landlords, Tenants, and Contractors
Ensure the Tenant and Landlord experience is exceptional
Managing all aspects of asset management and lettings performance across the portfolio
Recruit new team members
Provide initial and ongoing training to all team members
Review and audit asset management and portfolio performance
Run compliance reports on a weekly basis
Manage & Support Asset Managers with utility management
Build & maintain effective working relationships with the central teams
Managing in-tenancy legal notices when required
Introducing and educating new legislation requirements and HMO licencing to Landlords when required
Support asset managers with investment advice on landlords' current and new portfolios
Complaints Handling
Proactively create and convert new landlord and investor leads
Network to create opportunities
Manage lettings administration process
Manage the marketing and advertising of the portfolio
Manage marketing events alongside Marketing Manager
Audit Lettings Spreadsheet and branch performance
Deliver weekly lettings reports to the Operations Manager
Carry out regular landlord meetings
Audit inspection process and reports
Deliver monthly 1-2-1s
Staff reviews and annual appraisals
Set Lettings KPIs and review on a monthly basis with the Operations Manager
Review the branches' monthly profit and loss reports with the Operations Manager
Responsible for organising office compliance, cleaning and upkeep
Responsible for office cars, cleaning, organising MOTs, tax and repairs
Responsible for organising the ordering of office refreshments
We’re looking for
Excellent organisational skills
Excellent communication skills in order to provide a high-quality to service to all customers
The ability to see a job through from start to finish
Experience in Lettings (preferred)
Self-motivated and ability to work on own initiative
Ability to prioritise workload and work to deadlines
Flexible and adaptable in approach to work
Details
Hours of work: 9am till 5.30pm Monday to Friday & 15 Saturdays per year 10am till 3pm
Salary depending on experience
Bonus Scheme
Driving licence required and personal car preferred
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Additional pay:
~ Commission pay
Experience:
~ Property Industry: 2 years (preferred)
Licence/Certification:
~ ARLA Qualification (preferred)
Work Location: In person