Description Royal Voluntary Service has an opportunity available for 2x Retail Customer Assistant's to join our team at Royal Voluntary Service Cafe Wigmore Valley Park, 66 Eaton Green Road, Luton, LU2 9JB. You will join us on a part-time, fixed-term contract basis until 30/09/2026 (contract end date may be subject to change) and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum) from 1st April 2026 About the Retail Customer Assistant role: Royal Voluntary Service cafes are part of the fabric of the community and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy Cafe at Wigmore Valley Park Cafe. In this role, you will be responsible for: Providing friendly, helpful and efficient service at all times Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments Operating the till and cashing up Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy Ensuring that all stock and displays are replenished regularly and ordering supplies if required Hours: 21 hours per week, working flexible on Monday to Wednesday 8.30am - 4:00pm, note this will include Bank holidays. Please note opening hours may be extended to 6pm and working hours subject to change. There may also be opportunities for paid overtime in busy periods or to cover absence. What you'll bring as our Retail Customer Assistant: Working in a Royal Voluntary Service Cafe requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met. Requirements This is what we're looking for: Previous experience in a retail or cafe environment would be an advantage, but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we’ll teach you the rest The ability to deliver outstanding customer service Excellent communications skills Demonstrates a high level of organisational skills Familiarity with email and internet is required A flexible approach towards working hours Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions Can demonstrate a proficient level of literacy and numeracy Knowledge of EPOS / till systems would be advantageous Knowledge and experience of general administrative processes A willingness to undertake training and continuing professional development