Join us as a Strategy & Intelligence Manager This key role will see you supporting all aspects of strategy and intelligence activities to help articulate and deliver the business strategy aligned to our overall strategy and purpose With your work, you’ll be improving the customer experience and delivering stated outcomes and measures in the most efficient and cost effective way In return, you’ll enjoy valuable exposure to our senior stakeholders including executive committees What you'll do As a Strategy & Intelligence Manager, you’ll be contributing to the achievement of the business area's goals by ensuring appropriate and clear strategy. You’ll be helping to provide strategic analysis, customer insights and market context to support the development of the business strategy while making sure that best in class approaches and lessons learned are built into the business strategy. Your other key responsibilities will include: Working with the function, businesses and relevant support and control functions to help develop robust strategies, plans and projects Helping to deliver the customer experience strategy across the business Monitoring and analysing organisational and customer facing business performance, competitor activity, new business opportunities and emerging trends Contributing to developing a deep understanding of relevant issues, collaborating across the business to identify key areas informed by customer insights and market dynamics Building strong relationships across the business as well as with strategy and insights teams across the bank The skills you'll need You’ll already have experience of business strategy within a financial services environment or from strategy consulting experience. We’ll need you to bring a good understanding of the relevant sector, including an understanding of the current and future risks and issues facing the business. On top of this, you’ll need: Knowledge of the current and future needs and behaviours of non-personal customers, coupled with a good awareness of the supporting structures and products Good communication skills with the ability to work with a range of stakeholders and influence and challenge constructively The ability to convey complex information and ideas clearly to build understanding and support Strategic and analytical thinking skills Hours 35 Job Posting Closing Date: 09/12/2025 Ways of Working:Hybrid