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Casual Concierge
Alexander House Hotel & Utopia Spa, East Street, Turners Hill, East Grinstead, Turners Hill, East Grinstead, West Sussex, RH10 4QD
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CASUAL CONCIERGE / HALL PORTER
Up to £13.68 per hour including holiday pay. Age related pay does apply to this vacancy.
In addition you will receive a monthly service charge payment based on the number of hours you work
The Place
Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private collection of quality hotels of distinction just outside London. A beautiful Jacobean manor with 120 acres of gardens and parkland.
5 Red Star Hotel, Award winning Utopia Spa, 58 bedrooms, individually designed, including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.
2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.
A luxurious hotel offering a relaxation destination like no other.
Please see our website for a full list of facilities.
Overview;
A smart, friendly, immaculate individual is sort to assist our full time team in welcoming all arriving and departing guests at the main Hotel/Spa entrance. You will be the first and last person a guest sees – making you an important part of their memory of Alexander House.
Scope;
Join our Front of House team under the direction of our experienced Front of House Manager and full time concierge team members. There are a team of receptionists, guest services and concierge to support you in delivering memorable experiences. A smart, friendly, immaculate individual is what we seek to welcome all arriving and departing guests at the main Hotel/Spa entrance. You will often be the first and last person a guest sees – making you an important part of their memory of Alexander House. You must be someone bright, extremely well presented with a friendly, confident yet relaxed manner when dealing with our guests. You will often be seen as the point of contact for all enquiries for arriving and resident guests. You must have a five-star smile! and a warm and welcoming personality. You are key to our guests experience throughout their stay.
The Role
From the time a guest enters the hotel and spa to the time they leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will liaise with other departments and the Guest Services Managers to ensure guest requests get satisfied. Your main duties include;
* Various shifts available covering 08.00 - 16.00, 10.00 - 18.00, 14.00 -22.00 including shifts over the busy weekend periods.
* Welcoming guests on arrival to the hotel & Spa
* Introducing arriving guests to the hotel receptionist using their name
* Assist arriving and departing guests with their luggage
* Showing arriving guests around the hotel and spa before showing them to their rooms
* Showing guests to Hotel/Spa Reception or the Restaurants/Lounge/Function rooms for non-resident guests or those attending functions/conferences
* Answering guest queries
* Giving out information on the hotel and spa facilities helping guests to get the most out of their stay
* Making arrangements following guest requests; taxis, train times, car rentals, theatre tickets
* Each shift check arrivals for returning guests and VIP guests making sure returning guests and those celebrating special events are recognised and acknowledged
* Assisting Hotel Receptionist with reception duties
Requirements
* Excellent standard of personal appearance
* A presence as a host on the main entrance
* Excellent verbal communication – confident yet relaxed and friendly
* Bright, warm and friendly disposition
* Genuine desire to serve our guests whether hear for business, pleasure or a special occasion
* Ability to work shifts and weekend days outlined
* Own transport to allow for shift work outside of public transport hours
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Seniority level
* Seniority level
Entry level
Employment type
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Part-time
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Other
* Industries
Hospitality
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