Overview
We are looking for a Customer Support Adviser to join our Co-op Wholesale team. You will provide key support to our Co-op Wholesale retailers, building positive relationships and taking their queries through to resolution. This role is important to ensure our retail operation runs smoothly and that our Co-op Wholesale stores have the support they need to serve customers.
Base pay range
Customer Support Adviser — £24,570 pro rata plus benefits (Work Level 6C). Hybrid/Scunthorpe — the role splits time between home and the Scunthorpe office. The first 3 months will be spent in the office for training, after which you’ll work 2 days a week in the office, with the remainder of the time from home. You’ll work 1 in 4 Saturdays and be on a bank holiday rota.
Part time role - Weds to Fri, 24 hours (expectation to work 1 in 4 Saturdays).
What you'll do
* Make sure that all incoming calls and emails are handled to a high standard and within the agreed timeframes and service levels
* Log information from calls into the in-house system
* Carry out investigations on queries until the issue is resolved
* Collaborate with a variety of colleagues and teams across the business
What you'll need
* Excellent customer service and communication skills, with the confidence to engage with people over the phone and via email
* Confidence with using IT systems, including Microsoft Excel, Word and email
* The ability to accurately carry out admin and data input
* Strong problem-solving skills
* An adaptable, self-sufficient, and flexible approach
Why Co-op Wholesale?
* 30% off Co-op branded products in our food stores (and other discounts on Co-op products and services)
* An annual bonus (based on personal and business performance)
* 28 days holiday (rising to 32 with service) plus bank holidays
* A pension with up to 10% employer contributions
* Coaching and training to support your career development
* Hybrid and flexible working options to support your work/life balance
* Wagestream app - giving you access to a percentage of your pay as you earn
Diversity, inclusion and recruitment
* We’re actively building diverse teams and welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re part of the Disability Confident scheme and will offer an interview to disabled candidates who meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
* If we invite you to take part in the recruitment process, we’ll ask if you need any reasonable adjustments to enable your participation. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process and about the Disability Confident scheme at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing
Application process
* As part of your application, you’ll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you’re a current Co-op colleague, this does not need to be completed.
* Please note that we may close applications for this role early.
Employment details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Administrative
* Industries: Administrative and Support Services
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