Annual wage £16,500.00 £15,000 - £18,000 per annum (DOE) • A reliable vehicle (Car allowance of £350 per Month will be paid in addition to salary) Working week 8-hour shift, day shift, flexitime, holidays, night shift, overtime, weekend availability, shifts to be confirmed. Total hours per week: 40.0 Expected duration 15 Months Possible start date 27 May 2024 Date posted 26 Mar 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000240515 Positions 1 available What you will do in your working day The role is largely customer site based across the UK (and into Europe) and activities are varied. The role would suit an individual who enjoys travelling, new technology exposure, has a can-do attitude and works well in a team. Your duties and responsibilities in this role will consist of: The role involves day-to-day responsibilities including: Attending urgent data network service affecting fault calls Conducting wireless networking surveys and new networking equipment installations (These would all be initially under supervision) Regular travel across the UK to customer sites is expected and part of the role, and a car allowance or equivalent is included in the package. The field service team-members also participate periodically in an out-of-hours rota (This would apply after a suitable bedding in period) (which includes an allowance), and report to our service desk during normal working hours. No specific times per day apply to any particular activity as these are all task-specific and most are reactive/intervention in nature. Overtime can be applicable to onsite out-of-hours work where customer charges are applied. Key Responsibilities: Provide 24x7 rota based on-call support to customers as part of the field engineering team Be reactive to our internal service desk and assist them with supporting our customers both onsite and offsite Be responsible for your site visit reports including quality, accuracy and timeliness Working with the service desk manager, keep relevant technical and industry certifications up to date Be willing to participate in up skilling for new technologies and products we are required to support in the field Be prepared to travel to customer sites regularly Maintain your issued toolkit and assets to a high standard Maintain a high level of courtesy and professionalism with customers at all times Qualifications: 5 GCSEs grades A-C/9-4 or equivalent (including English Language and maths) Cisco CCT or CCNA. Where not already in place, the business will support the candidate in terms of achieving CCT minimum certification during probation periods Candidate must be fluent in English. Other language skills considered a plus Candidate must have a valid passport and UK permitted driving licence - due to network servicing and attending fault calls Candidate must pass local background and security checks The training you will be getting Information Communications Technician Level 3 Apprenticeship Standard: Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this apprenticeship gives you an accredited Level 3 Network Support Technician, with training in how to: Complete cabling tasks for example coaxial, copper, fibre or remotely Administer mobile devices on a network Deliver network tasks prioritising security with a view to mitigating and defending against security risks Install and configure relevant software and physical or virtual hardware as appropriate for example: network devices, switches and routers For a full list of programme modules visit: velocity-pt.co.uk What to expect at the end of your apprenticeship The role offers long term security and the possible opportunity to progress into a permanent position Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience Qualifications GCSE or equivalent 5 GCSE's including English & Maths (Grade A-C/9-4 or equivalent) Essential