Overview
Funeral Arranger and Operative role at M. Garton & Son Ltd
We are seeking a compassionate and dedicated Funeral Arranger and Operative to join our team. The ideal candidate will have proven experience of working within the funeral trade.
Hours: We are flexible on agreeing your set hours and set days. The job is for 22.5 hrs a week, with the possibility of extending to a full-time position. Our usual opening times are 8:30am to 4:30pm. Hour for lunch (unpaid). Monday to Friday (37.5 hours per week). On-call 24 hours a day outside of office hours for 1 week (7 days) every 4 weeks. Holidays: 36 days per year pro rata (including 8 English bank holidays). Salary: £14.00 per hour, plus on-call standby payment; pro rata earnings of £29,592 p.a., plus on-call earnings, say £1,300 per year. Anticipated total pro rata earnings: £30,860 p.a. Uniform will be supplied.
Requirements
* Full clean UK driving license.
* You must be presentable with no visual tattoos.
* Able to carry a coffin on your shoulders, walking in a procession, as part of a team of bearers.
* Must have own transport to get to work and live within 20 minutes of HU4 6QF.
Responsibilities
Arranging funerals and pre-payment plans. Preparation of the deceased for a burial or cremation, including placing them in a coffin and preparing them for viewings in the chapel of rest. Maintenance, cleaning and driving vehicles. Transferring cremated remains into the appropriate casket or urn. This role requires empathy, strong organizational skills, and the ability to manage sensitive situations.
Duties include
* Meet with families of the deceased to discuss funeral arrangements and requests.
* Explain pricing and product information for coffins, flowers and other services to family and/or friends.
* Advise families on all aspects of the Funeral, arrange flowers, press notices, and any other matters arising.
* Arrange funerals, coordinate dates and times with families for the service, with the Crematoria, Cemeteries, the minister/officiant, the Coroners, Doctors Surgeries and any other individuals or organisations, under the supervision of our Funeral Directors.
* Coordinate collections of deceased from hospitals, nursing homes and private residences.
* Ensure the New Funeral Instruction paperwork is completed and passed to our administration team.
* Accept payments for funeral services.
* Ensure set-up for the memorial service, wake, and funeral adheres to families’ wishes.
* Address and resolve any customer issues or complaints under the supervision of our Funeral Directors.
* Maintain positive relationships with church officials, doctors surgery staff, cemetery staff and crematorium staff.
* Support and assist the Funeral Directors to ensure each funeral ceremony meets the specific requests and requirements of the person who has died, together with their family.
* Assist and undertake the preparation and presentation of the body entrusted to our care in a professional, caring and dignified manner.
* Prepare bodies for viewing.
* Prepare coffins, fit out and line including engraving of name plates.
* Prepare cremated remains caskets.
* Prepare funeral cars including daily clean and valet with regular polishing.
* Carry out vehicle checks including fuel, fluids and tyres; ensure vehicles are checked pre and post use and are fit for purpose.
* Act as driver for all vehicles in accordance with the Highway Code and company procedures, reporting any damage or faults promptly.
* Act as bearer for funerals as directed, ensuring correct attire and professional conduct.
* Be ready to deal with removals from hospital or home (including day and on-call nights/weekends).
* Clean mortuary and other areas; maintain workshops in a clean and tidy manner.
* Ensure each funeral ceremony meets the specific requests and requirements of the person who has died, together with their family.
* Available to work on the out-of-office hours rota as directed.
* Adhere to company procedures and policies at all times.
* Follow the National Association of Funeral Directors Code of Practice at all times.
* Any other duties as required by the Management.
Skills
* Able to complete paperwork with accuracy and attention to detail.
* Physical capability for heavy lifting as required during service preparations.
* Sales skills to effectively communicate the value of services offered while being sensitive to family needs.
Job Types: Full-time, Part-time, Permanent
Benefits
* Company pension
* Health & wellbeing programme
* Sick pay
Location and other company details have been trimmed to keep the focus on the role and responsibilities.
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