Customer Success Manager - RetailTech - 60k to 65k
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Our partner offers an AI-supported solution that creates visuals for the furniture industry, replacing costly photo shoots and 3D modeling. With a fundraising of 3.5 million, experienced founders (Ex Uber), a growth of 7% per week, they reached 1 million ARR after 10 months of activity and more than 250 active customers:
With a team of 20 people, including 5 at GTM, they are now looking for the person who will build and contribute to the success of the CS division !
Missions
* Lay the foundations of the Customer Success team, working closely with the Go-To-Market team to streamline onboarding processes and define reliable, actionable KPIs.
* Ensure smooth onboarding, conduct regular follow-ups to monitor usage and satisfaction, handle support via Crisp/email, proactively manage churn risks (including re-onboarding), and keep CRM data (HubSpot) accurate and up to date.
* Identify upsell opportunities, assist with account expansion, and relay feature requests and field feedback to the product team.
Skills
* You have at least 3 years' experience in a CSM Executive position in SaaS (SMB & Mid-Market) as a top performer.
* You are very dynamic, extrovert, with good interpersonal skills and the autonomy to evolve in an early startup environment.
* You are native or fluent in English.
* Attractive package: Up to 65k package depending on profile. 50k to 55k fixed - 10k variable + BSCPE.
* The opportunity to become the next Team Leader or Head Of CS in the medium term.
* Open to full remote (US / Europe) or hybrid in Paris.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Consulting, and Information Technology
* Industries
Software Development
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