We're looking for a reliable and proactive Client Support Officer to join a growing team. This is a key role combining customer service and administrative duties to ensure smooth day-to-day operations.
You'll be the first point of contact for client enquiries, assist with payments, manage account data, and help keep the office running efficiently.
Key Responsibilities for the Client Support Officer:
Respond to inbound phone calls and email enquiries in a timely and professional manner
Provide accurate information and assistance to clients, escalating issues where necessary
Process client payments over the phone
Set up new user accounts and maintain accurate client records
Monitor and troubleshoot issues with devices such as SIMs when needed
Perform data entry and general admin tasks
Support internal teams with day-to-day operations
Help maintain organised systems and ensure smooth office processesKey skills for the Client Support Officer:
Experience in a similar office-based admin or customer service role
Strong communication skills, both written and verbal
High attention to detail and good time management
Confident using Microsoft Office and open to learning new systems
Self-motivated and comfortable working independently
Friendly, professional, and solution-focused attitude
A team player who's willing to assist where neededOwn transport is essential due to limited public transport access to the office