We are looking for five Billing Support Partners, to join our team working in a fast-paced environment providing support to our European members on a temporary basis, during our Annual Billing season. The ideal candidates will have competent computer and data entry skills, office experience and a high level of attention to detail, effective organisational and communication skills (both written and interpersonal) and experience of providing excellent customer service.
ESSENTIAL JOB FUNCTIONS
* Processing and setting up direct debits on the company's internal system
* Processing Credit/Debit card payments
* Receiving all cheque payments and processing payments in the system, in addition to preparing and sending batches to the bank
* Communicating with members by telephone, email or post
* Recording, sorting and distributing all incoming/outgoing post
* Data entry onto the company database
* Sending Advance Notices and Loan Agreements in the post when new direct debits have been setup in the system
EXPERIENCE
* Prior experience working in an office environment using Microsoft applications
SKILLS & ABILITIES
* Computer proficiency in Microsoft Word, Excel, Teams and Outlook
* Excellent customer service skills
* Effective communication skills
* Excellent attention to detail
* Maintaining a high level of focus although there may be both interruptions and distractions
Interviews will take place in October, and we are looking for the successful candidates to commence employment on Monday, 3rd November.
BENEFITS
* Benefits that support Team Member health and financial wellbeing, including eligibility to an Employee Assistance Programme giving employees 24-hour access to unlimited 1-2-1 counselling, wellbeing support and guidance
* Hotel discounts for Team Members, family, and friends
* An open-minded culture committed to diversity and inclusion
* Access to discounts and savings across major retailers through our perks at work scheme
SCHEDULE
* 37 hours per week
* 8.5 hour shifts (including 1 hour unpaid break)
* 5 days per week, Monday-Thursday 09:00-17:30 and Friday 09:00-17:00
WORK LOCATION
* This role will be based in our Lancaster office