Our Client is seeking an experienced IT Administrator to take ownership of the day-to-day administration and support of their ERP system. Acting as a key link between IT and the wider business, this role focuses on system configuration, user support, and the continuous improvement of ERP processes.
This is a hands-on administration and system ownership role and not a software development position .
Key responsibilities:
IT Administration & Support
Reporting to IT Manager
Act as the primary administrator for the Acumatica ERP system
Manage user accounts, roles, permissions, and security settings
Provide first- and second-line ERP support to users across the business
Troubleshoot system issues and coordinate timely resolutions
Maintain accurate system and process documentation
Manage change control within the Acumatica ERP environment
Configuration & Continuous Improvement
Configure screens, workflows, reports, and dashboards
Support minor enhancements and ongoing process improvements
Assist with system testing and upgrades
Support data imports and exports
Collaboration & Stakeholder Management
Work closely with internal departments to gather requirements
Liaise with external Acumatica partners and suppliers
Coordinate and communicate system changes effectively
Skills & Experience
Essential
Proven experience administering or supporting an ERP system
Strong understanding of business processes
Excellent communication and problem-solving skills
Desirable
Acumatica experience or certification
ERP reporting experience
Basic understanding of system integrations
This is a great opportunity to take ownership of a critical business system, influence how it is used across the organisation, and play a key role in driving efficiency and continuous improvement.
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