Main Purpose of the role
The Customer Support Coordinator will support our teams by efficiently handling customer requests, managing customer expectations, and processing sales order or quotes. The role requires a proactive individual who excels in administration, prioritization, and task coordination. This position demands a strong focus on customer satisfaction and high standards of organisational and communication skills.
Fluent English is a must, as you will be the first point of contact for the customers and enquires
Primary Responsibilities
Customer focused task management using Profit 4 ERP and MS Office
Answer incoming customer enquiries, emails and phone calls
Inputting Sales orders via telephone, email and in person orders from customers
Chasing authorisation for customers
Advising purchasing department on goods required for customers
Chasing purchasing for back orders and progressing orders
Using software to arrange courier deliveries
Arranging customer returns using our process
Dealing with customer queries
What skills are we looking for?
To be successful in the role, you must be able to demonstrate high levels of accuracy and attention to detail, demonstrate experience in coordination or similar role, have experience with ERP systems for order processing, invoicing and issuing credits and have experience of using ticketing systems for managing customer enquiries.
You will be a good team player, able to work to tight deadline's, have good prioritisation skills and have excellent customer service skills and experience.
Training on our software will be provided
Hours can be adjusted for correct candidate if needed (ie. Parent)
Immediate Start
No Agencies Please
Job Types: Full-time, Permanent, Graduate
Pay: £12.21-£12.50 per hour
Expected hours: 30 – 35.50 per week
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Application question(s):
* Knowledge of MS Office and general computer skills
Experience:
* Customer service: 2 years (required)
Language:
* English (required)
Work Location: In person