Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth to its hard-working people. It's their desire to deliver exceptional results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify as someone who truly cares about providing exemplary service, loves to travel, and enjoys sharing your knowledge and experience with others, then we want you as our next Travel Service Partner (RSA). As an integral part of the Tesco Team, you will be placed at the heart of a bustling retail environment, supporting our retail customers with their foreign exchange options and ensuring their travel experience starts in the best way possible.
What will you be doing?
1. Nurturing and forming relationships with customers to gain a better understanding of their travel needs.
2. Establishing yourself as a travel money ambassador and trusted advisor, providing support and advice on Travelex products and services.
3. Engaging with customers to process all foreign exchange transactions accurately and efficiently.
4. Delivering on key performance goals related to procedures, operations, and customer service.
5. Using your attention to detail to process daily online FX requests and deliveries.
6. Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.
What qualities are we looking for?
* Great communicator: You naturally enjoy talking with people and building relationships. You're a good listener who understands people's needs.
* Desire to succeed: You have the drive and vision to make a difference, enjoy your work, care about your impact, and how you make people feel.
We are one of the market-leading specialist providers of foreign exchange. Founded in 1976, over the past 45 years, we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognized brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.
Additional benefits include:
* A wide range of insurances such as Private Medical, Dental, and Critical Illness, along with discounted health checks and tests.
* Employee wellness programs offering guidance on physical, mental, and financial wellbeing.
* Employee discounts through Bravo Benefit.
* Flexible hours and shift patterns with opportunities for overtime.
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