Overview
Join to apply for the Store Supervisor (Leeds) role at Lounge. The Lounge team is growing and the store is based in Trinity, Leeds. Hours: 20hrs per week.
The Lounge team is growing and we’re looking for an experienced Store Supervisor to work as part of the team in our store based in Trinity, Leeds. We’re after someone who is passionate about customer service and wants to support us in bringing Lounge to real life!
This role is vital in helping maintain the close community we have created online but in real life (IRL). As a pivotal role within our store leadership team, you will be responsible for helping to look after the day-to-day demands of the store, such as maintaining exceptional levels of customer service, inventory management, customer fittings, looking after store standards and keeping the Lounge community as your top priority.
Within this role we want you to bring your own skills, ideas and experience whilst working with the rest of our retail team to build a collaborative, enthusiastic and dedicated culture to the store — ensuring that customer service remains the most important aspect.
What you will do at Lounge
* As part of our retail team you will work closely with the Head of Store, Assistant Store Manager and other Supervisors to lead a team of Store Assistants providing guidance, support and a customer-centric approach to the store.
* Work closely with all store staff to address customer queries, resolve issues and create an in-store environment that aligns with the Lounge brand values.
* Lead with passion for our brand and champion Lounge’s values.
* Ensure all retail staff manage inventory levels and maintain accurate stock counts in store.
* Work with the Head of Store and other supervisors to implement inventory control measures, including cycle counts, audits, and stock replenishment strategies.
* Monitor Key Performance Indicators (KPIs) such as sales numbers and customer satisfaction to drive continuous improvement.
* Operate as a trained bra fitter providing professional, detailed service to customers and train other staff to achieve this standard.
What we would love it if you
* Experience of working in a retail environment.
* Experience in leading teams.
* Strong leadership skills with the ability to inspire and motivate a team.
* Understanding of visual merchandising.
* Effective problem-solver with strong decision-making abilities.
* Excellent communication with all levels of staff and customers.
* Passionate about delivering exceptional customer service.
* Up to date on current retail trends and best practices.
* Legal authorization to work in the United Kingdom.
* Must be over 18 years old and able to prove Right to Work.
* Must be able to travel to the store.
Availability
You must be willing to work a flexible schedule that includes weekends, evenings, holidays and non-business hours.
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