Overview
IT Customer Advisor – 35 hours per week, Monday to Friday, between 7am - 7pm. Location: Portsdown West, Fareham, PO17 6AD. Salary: £13.45 per hour (Living Wage Employer).
Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
Responsibilities
* Respond to customer requests via telephone, email, and web chat
* Log all requests using the appropriate call logging software
* Resolve issues or provide advice and guidance where possible over the phone
* Assign calls to the relevant support teams when needed
* Action Back Office requests when required
* Advise customers and support teams on known problems/workarounds
* Keep customers updated on the progress of their request or incident
* Contribute to team success by meeting agreed personal targets
Requirements / What you'll bring
* Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
* Excellent communication skills, both verbal and written
* A genuine passion for delivering great customer service
* Willingness to learn and adapt
* Ability to work independently and as part of a team
* Strong problem-solving skills
* Confidence working under pressure
Additional information
If you're looking for a stepping stone into a career in technology, this could be your next move.
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