Ambulance Care Assistant - Mental Health
Join to apply for the Ambulance Care Assistant - Mental Health role at EMED Group.
Overview
We have a fantastic opportunity for an Ambulance Care Assistant (Secure Mental Health) to join our Safe Care Division (Secure Mental Health), based in Burgess Hill, Sussex. We are looking for enthusiastic, care‑focused individuals to join our team. Preferably, you will have experience in a care, security, prison or public service background. Full training will be provided for this rewarding role.
This is a full‑time role, working 12 hour shifts on a 4 on 4 off rota basis (including weekends), with shifts that cover 24 hours per day. Please only apply if you can commit to these hours.
Responsibilities
* Working as part of a team to support the service user on board.
* Taking responsibility for ensuring the vehicle is safely and responsibly driven.
* Assisting service users with challenging behaviour and/or mental health illnesses.
* Supporting challenging service users, who may need physical intervention.
* Working alongside the police and other professionals to transport vulnerable service users between a variety of locations including hospitals, homes and prisons to medical/care settings including A&E, outpatients and hospital wards.
* Liaising with hospital staff and the police on the safe conveyance of the service user to and from places of safety.
* Responsible for lifting, securing, and helping service users in and out of the ambulance.
* Handing over of service users to appropriate staff on arrival at treatment centres/hospitals.
* Transfer service users from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/cargo flights.
* Ensuring that the ambulance is kept safe, clean, and tidy.
Successful Candidates Will Have
* Full manual UK driving licence.
* Experience in a care, security, prison or public service background.
* Committed to patient care and the ability to build a rapport with patients.
* An effective communicator with experience of handling emotional and difficult circumstances.
* Calm, considerate, careful driver, with no more than six penalty points on your license.
* Natural flair for teamwork and collaboration.
* Physically fit for patient handling, moving and occasionally patient restraint when required.
* Ability to problem solve and identify key changes in patients’ behaviour in demanding situations.
Benefits
* £13.06 Per Hour
* Life Assurance – £5,000 coverage for colleagues and their families.
* 24/7 online/telephone GP consultations and access to prescriptions.
* Second opinion medical support and additional health resources.
* Cash‑plan benefits including dental, optical, and chiropody.
* Access to mental health and physiotherapy consultations.
* Legal advice on domestic issues and personal matters.
* Financial guidance on retirement planning, tax savings and benefits.
* Long Service Recognition and increased annual leave after milestones.
* Internal recognition schemes and referral incentives.
* The EMED Foundation to support colleagues and communities.
* Paid holiday entitlement and Pension Scheme.
* Blue Light Card and uniform provided.
* Employee Assistance Programme (EAP) and flu vaccination campaigns.
About Us
The exciting merger of ERS Medical and E‑Zec Medical has formed EMED Group, the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. We aim to continuously improve patient care transport services and promote equality, diversity and inclusion in the workplace.
EMED Group is committed to equal opportunities and an inclusive and safe working culture for all employees.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Public Health
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