Customer Care Manager – North East England
🏠 Residential Developer | Competitive Salary and Benefits
We are working with a respected North East housebuilder that is looking for a Customer Care Manager to take ownership of their aftersales and homeowner care service.
If you are someone who thrives on delivering a brilliant customer experience and understands what it takes to keep homeowners happy after completion, this could be the next step for you.
The Role
You will lead a small and dedicated customer care team, managing all aspects of the homeowner journey after completion. From coordinating 7 and 28 day visits to resolving defects and handling escalated complaints, you will be the driving force behind service excellence.
Working closely with site teams, subcontractors, and senior management, you will ensure communication is clear, data is accurate, and every customer interaction reflects the company’s commitment to quality.
What You Will Be Doing
* Leading and mentoring the Customer Care team to deliver a responsive and professional service
* Managing post completion visits and ensuring all customer queries are dealt with promptly
* Using Clixifix or similar systems to track, report, and improve service performance
* Producing regular reports and identifying opportunities to enhance customer satisfaction
* Visiting sites and customers where needed to support investigations and follow up
* Promoting collaboration across site, technical, and construction teams to close out issues efficiently
What We Are Looking For
* Experience in a Customer Care Manager or similar role within housebuilding or residential construction
* Strong leadership skills and confidence in managing people and processes
* Excellent communication skills, both written and verbal
* Proactive, organised, and comfortable in a fast paced environment
* Full UK driving licence required
* DBS check required
You Will Fit In If You Are
✅ Customer focused with a genuine passion for service improvement
✅ Calm under pressure and great at juggling multiple priorities
✅ A natural relationship builder who leads by example
If you are ready to take ownership of the customer journey and help raise the bar for aftersales care in the North East housing sector, we would love to hear from you.