Role Overview - What is it?
To go beyond the standard expectation of providing a service for residents with great care, to enrich their lives as part of a dedicated and valued supported housing team.
You will play a crucial role in ensuring the safety and well-being of our residents and staff. As well as maintaining the overall presentation of the accommodation and outdoor spaces, you will enhance resident satisfaction, with efficient working practices.
The role will involve all aspects of high-quality responsive property and ground maintenance as well as planned maintenance to a standard defined by the Active Opportunities Pathway service model and tasks that fall under intensive housing management. You will be required to conduct selected compliance checks and tests and you may be required to attend site at other related local properties using company provided vehicles.
It will also involve professional curiosity with the ability to identify and report safeguarding concern and to act as an ambassador for The Housing Network, to promote its mission and values.
Being respectful and kind is at the heart of everything that we do.
Main Duties - What needs to be done?
Carry out scheduled work on void properties to bring back up to a high standard and in accordance with the Council's targets prescribed in the contract
Complete regular accommodation inspections, ensuring all necessary compliance and health and safety requirements are met.
Daily use of an iPad and or Laptop along with compliance applications to input and update reporting systems
Carry out reactive maintenance within prescribed timescales including compliance checks and tests.
Finishing skills such as joinery, plastering, tiling in order to complete a job
Painting
Basic Plumbing (including changing toilet internals)
Basic carpentry including door hanging (Essential)
Lock changing (Essential)
Gardening including fencing
Window cleaning (internal/ external) as required
Litter picking and general site inspections
Bathrooms and kitchen repairs (including changing taps)
Repairing/replacing broken windows
Diagnosing heating repairs
Furniture / Rubbish removals
Put up curtain poles/blinds
Reporting Health & Safety incidents
Reporting Safeguarding concerns
General cleaning duties
Problem solving
Relationships - Who will I be working / engaging with?
Effective communication is vital in your role. You will regularly engage with residents, their families, and colleagues as part of your daily activities. Additionally, you will liaise with contractors, coordinate their services and ensure that work is completed to a high quality and standard
On occasions, liaison with Local Authority Housing Officers and other Public Sector organisations alongside Charity and Community groups.
Competencies - Who with and your skill level?
Essential:
Skills
Excellent communication
IT skills and ability to confidently use an iPad
Basic carpentry including door hanging
Finishing skills such as joinery, plastering, tiling and painting
Lock changing
Gardening/grounds maintenance experience including grass cutting, hedge trimming, weeding, waste control, footpath clearance
Window Cleaning
Full UK driving licence.
Professional curiosity
Desirable:
Cleaning experience
Ability to replace double/single glazed units
Qualified PAT Tester
An Enhanced Disclosure is required for this position
Knowledge
Essential:
Basic knowledge of electrics and plumbing
Understanding of Safeguarding and ability to identify concerns and report them
Proven track record of carrying out repairs and maintenance work as a multi trade operative in a multi-site environment
Basic knowledge of gas boilers and electric heating systems
An understanding of working in a supported housing environment
Knowledge of general tidying of communal, outdoor areas
Desirable:
Knowledge of Fire Safety Legislation
Knowledge of Health & Safety Legislation
Corgi registered
Behaviours
Driving courteously in a Company vehicle, which is an extension of the workplace
Wearing uniform and ID with pride and presenting professionally to residents, including the use of all relevant PPE
Resilient and able to interact with people who have complex needs and can sometimes present with challenging behaviours
Keen to support colleagues and ensure business is working cohesively and to the same objectives.
Support a safe and respectful environment for residents.
Maintain a robust compliance culture
Able to work independently and use initiative
Adaptability and being prepared to help out if circumstances require.
You will be expected to lead by example and uphold THN's values at all times: -
act with integrity and respect
adopt a trauma informed and strength-based approach
act with due skill, care and diligence
act with professionalism
work as part of a team
act with compassion to those