Job Description This role is not just to look after the security of booking visitors into site, but to offer a great welcome; taking care of all the little things that make a real difference to the experiences people have. * Provide a warm, courteous, and prompt welcome on arrival for all guests and staff. ● Actively and positively engage with colleagues, clients, and other stakeholders to ensure a seamless service experience. ● Ensure that all guests and staff are dealt with efficiently so that an exceptional high standard of service is provided at all times, personally taking responsibility for their requests to ensure that they are completed, exceeding their expectations where possible. ● To be fully aware and knowledgeable of all client spaces including all Welcome and Hospitality areas to direct staff / guests or any queries as appropriate and always provide the highest level of client care ● Be reliable, flexible, honest and a strong advocate for BaxterStorey and the client team. ● Ensure that you are Security conscious. Be aware of Penetration Tests, tailgating and ensure that all guests have a host and clearly display their visitor badge at all times. ● To be proactive and effective in the coordination and monitoring of meeting room bookings to ensure maximum utilisation of meeting rooms, while taking into consideration the practicalities / demands of other departments and clients. ● To provide a friendly and efficient service to all customers. ● To be responsible for assisting and delivering food and drink orders to clients in the meeting rooms and event spaces whilst maintaining a friendly approach and going the extra mile to anticipate needs. ● Treat your colleagues as you would expect to be treated ● To show commitment to all company values in all aspects of your role. ● To attend to any reasonable request made by the client or by management. ● Communicate relevant information to key stakeholders in a timely manner. Client Relationships ● Always portray yourself as an ambassador for Baxterstorey and your client ● Build a highly trusted relationship with Client staff and their Clients ensuring that we are proactively engaging, listening, and promptly responding to queries, such as booking meeting rooms. ● Anticipate the needs by actively and positively engaging with everyone ensuring you are adapting to their individual requirements.