Company Description Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we’re so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public’s everyday experience of travel and parking. Position We specialize in providing cutting-edge ANPR and CCTV installations for car parking sites. Our goal is to deliver seamless, high-quality services to our clients. We're looking for a Service Delivery Team Leader with extensive field experience to join our team and lead the installation of these systems across various client locations, supporting our team of Field Service Engineers and ANPR Engineers. Key Responsibilities Lead New ANPR and CCTV Site Installations: Take charge of installing advanced ANPR and CCTV systems, including Pay & Display machines, tablets, and site-specific equipment. Ensure the team adheres to the highest standards of installation. Onsite Client Liaison: Serve as the main point of contact on site for client interactions and troubleshooting. Collaborate closely with the Account Manager and Operations Project Manager to ensure smooth operations and address client concerns. Pre-Installation Coordination: Work with the Operations Project Manager to review and confirm all technical and logistical requirements for each installation. Verify the availability of all necessary materials and equipment. Signage Installation: Oversee and execute the installation of signage, ensuring precise placement as per client specifications and site needs. Troubleshooting & Issue Resolution: Identify and resolve any technical issues with ANPR/CCTV systems, ensuring minimal downtime. Provide real-time solutions to keep projects on schedule and systems fully operational. Team Leadership & Development: Manage, guide, and mentor a team of remote-based ANPR and CCTV engineers. Allocate resources effectively and ensure efficient project execution. Client-Focused Service: Deliver outstanding, personable service that exceeds client expectations, fostering strong, long-term relationships. Quality Assurance: Maintain a meticulous approach to all installations, ensuring top-quality workmanship and compliance with client specifications. Safety & Compliance: Follow all safety protocols and ensure compliance with health and safety regulations during on-site operations. Detailed Reporting & Documentation: Accurately log detailed reports into our scheduling system, maintaining clear communication and transparency with the team. Requirements Who you are: Proven experience in installing and troubleshooting ANPR/CCTV systems Ideally you will have leadership experience, working with a remote team. Experience working outdoors and on various client sites, often under tight deadlines. Strong leadership abilities with experience in managing a team of engineers. Excellent communication skills for client and team interactions. Hands-on technical skills, including wiring, mounting, and configuring ANPR/CCTV systems. Familiarity with Pay and Display machines, tablets, and signage installation. Full manual drivers licence Working at Height Knowledge of safety and compliance procedures in site services. A proactive, problem-solving mindset with the ability to work independently and under pressure. Location : Ideally, you are based in London, with excellent access to major road links, ensuring you can easily travel to various sites as required. Agena Values We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success. Ambitious: we aim for world class service Disruptive: we're here to change the industry Ethical: we do things for the right reasons Insightful: we use research to guide our decisions Collaborative: We're better when we work together Innovative: we help people see things differently Other information Salary : £35,000 per annum plus overtime opportunities and bonus Location : This is a field based role. You will need to be based in London with easy access to road networks and be happy to travel Job type : Permanent, fulltime, remote working in the field Hours : 40 per week, times vary depending on working location but first site visit at 8am. What We Offer/ Benefits We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more. Incremental holiday increases to recognise long service 2 volunteering days a year Unlock your potential with our training, learning & development, and apprenticeship options throughout your career Employee Assistance Programme - 24/7 confidential, independent and professional counselling Cycle-to-work scheme EV Charging points at office locations Regular team/company socials Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns. We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates. (No agency speculative contact – thank you)