Overview
Reporting to a Resolve supervisor, the Direct Services Resolve Technician is an essential member of the Reactive Repairs department, working within a dedicated team, providing a comprehensive, efficient, and responsive property maintenance service. As a member of the Resolve Team, the primary focus is providing a high-quality responsive repair service to all residents, internal colleagues, and our partners. You will achieve this by managing your own time in a productive, efficient and value for money way as to ensure that all KPIs are met; co-ordinating within the team to ensure that all works are completed with a can do, first time fix ethos; execute all works to a high standard, whilst providing excellent Customer Satisfaction through detailed, regular, and accurate communication, on time, within contractual obligations. Resolve operatives are expected to have a full UK drivers licence.
Responsibilities
* Manage own time to meet KPIs and coordinate within the team for first-time fixes and value for money.
* Execute works to a high standard and provide excellent customer satisfaction through communication and timely updates.
* Provide responsive property maintenance service to residents, internal colleagues, and partners.
Qualifications
* Full UK driving licence.
Job details
* Employment type: Contract
* Job function: Management and Manufacturing
* Industries: Specialty Trade Contractors
* Seniority level: Entry level
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