Managing Agent Property Manager needed in Greater London, £21.92phPAYE - Reference: OR8200
Support colleagues across the organisation so they understand the relationships we have with superior landlords and/or their agents etc. and work with these parties to protect the client and its residents. Where operational teams have concerns about the services being delivered particularly as they relate to any health and safety matters or any other responsibilities, to intervene as needed to address these issues
* Ensure that are adhering to their obligations under the lease and address otherwise. Support the Senior Property Manager in developing and maintaining our database which captures all relevant information and data for block/estate with superior landlords and their agents etc.
* Support the Senior Property Manager with the completion of the Block Attributes Matrix (BAM).
* Collect required compliance records included all those needed for Building Safety Measure from superior landlords and/or their agents as needed.
* Check the service charges levied by superior landlords and/or their managing agents to make sure their expenditure is in accordance with the lease and Landlord and Tenant Act rules. As needed challenge on reasonableness and VFM for the services provided. Where appropriate raising challenge and assisting with First Tier Tribunal cases.
* As needed working with superior landlords and/or their agents ensure s20 consultation notices served for works and/or services are cascaded to residents and as may be appropriate make and/or assist residents in making observations/challenges.
* Assist or lead appropriate projects, to maintain and improve the operation of the team and the department. To assist other teams to meet their objectives as may be required from time to time.
* Assist the Senior Property Manager with the preparation of monthly, quarterly and annual management information, including performance indicators, and preparing reports for senior staff, all relevant external bodies, Customer Obsession Group (COG), Executive team and Board as required.
* To identify and take appropriate action to manage risks affecting the organisation including financially and to ensure that the organisation receives and provides value for money in the services we provide.
* Effectively deal with enquires and complaints and promote high customer service standards to achieve high satisfaction level for Tenancy Satisfaction Measure (TSM). Learning from complaints to alter working practice as needed.
* To develop and maintain professional relationships and partnerships externally and internally, ensuring the interests of the organisation are safeguarded.
* To ensure that up-to-date and accessible records are maintained in all areas to include use of computer systems and databases.
* Champion resident focus and ensure your team and others put residents at the heart of all they do.
* Deputise
This is a full time role on a temporary basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV tokatie@essentialemploy.co.ukquoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please beprepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
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