Who You Are You are a capable leader with experience in managing teams and handling complex tasks within the housing or public sector. You possess a solid understanding of housing regulations and have a passion for delivering excellent customer service. What the job involves In this role, you will manage a team consisting of 2 temporary accommodation complaint officers, 2 temporary accommodation review officers, and 3 temporary accommodation property inspectors. Your key responsibilities will include conducting reviews and assessments of accommodation suitability as defined by Part VII of the Housing Act 1996, managing the review officers, handling complaints and members' inquiries, and ensuring outstanding customer service to our residents. Skills Team management Knowledge of Housing Act 1996 Complaint handling Customer service excellence Communication and interpersonal skills Problem-solving abilities