Help Desk Operative / CBRE
CBRE Global Workplace Solutions is recruiting a Helpdesk Coordinator to join the team located in Leeds. As a Helpdesk Coordinator you will be responsible for providing exceptional customer service and business support to contribute to the continued growth and success of the business.
Responsibilities
* Manage CAFM system as key user on site including PPM records, reactives and reporting.
* Answer calls and emails for the business in a timely fashion.
* Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
* Maintain communication throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment.
* Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
* When required, review Subcontractor performance and feedback through appropriate systems (e.g., Ariba) with assistance from Contract Support.
* Actively identify and implement innovation across the contract to enhance performance and meet client expectations.
* Promote and maintain CBRE culture.
* Collate and process timesheets and expenses weekly in absence of Contract Support.
* Communicate effectively and build/maintain relationships at all levels with internal and external customers.
* Attend and participate in relevant training courses.
* Assist with monthly customer report alongside Contract Support.
* Provide comprehensive reports relating to all jobs raised through the CAFM system.
* Analyze and comprehend reports relating to CAFM system.
* Update client specific metrics/forecasting model monthly in absence of Contract Support.
* Log hazards and customer feedback on the QHSE Management Portal.
* Perform any other duties or responsibilities requested by the CM or Management Team.
* Understand procedures and processes and operate them to the required standard e.g., obtaining supplier quotes, uploading onto internal system for client approval, arranging agency cover & submitting hours on portal, updating CBRE Performance Portal as required.
Person Specification
* Organised – works in a structured way, plans ahead to prioritise workload.
* Logical – works in a clear and consistent manner.
* Attention to detail – thoroughness with high accuracy.
* Assertiveness – confident in articulating point of view to others.
* Persistence – follows through to resolution.
* Customer and team focus – puts customer and team needs first; considers impact of actions.
Additional Information
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Service line: GWS Segment
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