Job Summary
An exciting opportunity has arisen for a full time Administration Assistant to work within Rotherham With Me In Mind Administration team. The role involves providing admin support to our services and includes being the first point of contact for patients and families.
The successful applicant will work under the supervision of the CAMHS Senior Administrator supporting with processing referrals, formatting letters, actioning tasks on System One, note taking, scanning, filing, answering the phones and any additional admin duties which are required.
If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2 apprenticeship qualification [relevant to your role].
As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.
An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.
Main duties of the job
* Provide a confidential, quality administrative service to an identified pathway within the Children's Care Group as part of Single Point of Contact Model.
* To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
* Create and maintain, up to date computerised patient records and recall systems on SystmOne.
* Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
* Provide an efficient and timely photocopying and scanning service to the team.
* Maintain, scan and file paper records and information as appropriate, in line with records management principles.
Person Specification
Qualifications
Essential:
* Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent
* NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship
Desirable:
* GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths
Experience
Essential:
* IT skills in Microsoft Office Packages or equivalent experience
Knowledge
Essential:
* Understand importance of maintaining confidentiality
We are an equal opportunities employer and welcome applications from all sections of the community.
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