Centre Assistant (Reception team) - Ref: EE08225
Location: Darlaston Swimming and Fitness Centre
Grade: G4 - 32 hours per week
Salary: Grade G4 pts 7-11 (Pro rata to hours worked)
Service Area: Sport & Leisure
Reports to: Duty Manager / Shift Supervisor
About the Role
We are seeking a friendly and professional Centre Assistant to join our team at Darlaston Swimming and Fitness Centre. This front-line role is vital in ensuring a welcoming environment for our customers and supporting the smooth operation of our facilities.
Key Responsibilities
* Handle payments for services in line with financial procedures
* Assist customers with enquiries in person, via email, and over the phone
* Perform routine administrative tasks
* Control access to facilities following operating procedures
* Operate office and ICT equipment
* Enter data into ICT management systems
* Maintain a safe environment for staff and customers
* Support coordination of swimming lesson programmes
* Assist with promotional activities within the centre
* Communicate effectively with customers in spoken English
Essential Skills & Abilities
* Strong understanding of customer care in a service environment
* Ability to process payments and perform administrative tasks
* Ability to enforce access policies and maintain safety standards
* Competence in using office equipment and leisure-specific IT systems
* Knowledge of data protection and confidentiality
Behaviours & Values
* Professionalism: Embrace innovation and challenge negative behaviours
* Accountability: Take ownership of performance and promote inclusivity
* Transparency: Collaborate and share information effectively
* Ethical Conduct: Treat others with respect and build trust
Other Requirements
* Commitment to equality of opportunity
* Awareness of confidentiality and data handling
Read more about our benefits at
If you would like to know more about this role, please contact:
Closing date for applications: 19/10/25 View: Job Description and Employee Specification
This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children and young people and vulnerable adults.
Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas
Information for Applicants
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. See our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting Agency applications or referrals at this time