Job Title: Customer Claims Advisor
Salary: £24,000 Full-Time, Permanent, 35 hours
Location: Liverpool City Centre (Office based)
Shifts: Mon-Fri, Flexibility to work between the hours of 9am and 8pm
Weekly set shifts of either 9-5pm / 10-6pm / 12-8pm on a rotational basis
1x Saturday per month (mid-week rest day)
We are currently recruiting for a Customer Claims Advisor to join a successful and fast paced legal firm in Liverpool City Centre
You will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. Assisting clients in completing new claim enquires online and over the phone, you will ensure the businesses terms and conditions, fees and funding options are thoroughly explained, whilst displaying a professional company image throughout
Responsibilities:
Carrying out administrative services, including liaising with clients, third parties and other businesses
Answering incoming calls and responding to client correspondence
Upselling case benefits, ensuring new claims conversions
Document all information according to Standard Operating Procedure
Adhere to SLA's and KPI's
Liaise with multiple internal departments to ensure claim progression
Adhering to legal requirements, industry regulations and customer quality standards set by the company
Ability to be proficient at all times, ensuring correspondence such as letters, emails, social media and telephone calls are actioned/compiled in a professional manor.
Excellent telephone, data entry and typing skills.
Ability to learn new systems.
Self-drive, results orientated who can critically assess own performance.
Collecting and assessing accurate information and documents to proceed with a case
Assessing the merits of a claim against a set criteria and analysing client credibility
Requirements:
Legal training and / or qualification desirable
Understanding the principles of claims/legal industry is essential
Knowledge of customer service practices and principles
Knowledge of litigation funding, insurance/legal claims the financial service industry is desirable
Use of claims management and contact centre dialler systems desirable
Benefits:
Christmas closure & Birthdays off
Personal Time" to attend external appointments
Employee Assistance Programme
Staff Referral Bonus
Reduced parking fees
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time