Please note this role is home based peripatetic with regular travel to sites and THQ headquarters Denmark Hill Working hours: Minimum of 35 hours per week Interview Date: To be confirmed This is a pivotal role within our team and the Assistant Residential Portfolio Manager will be responsible for the professional management of all assigned properties and tenants. The tasks required of this position will require flexibility, excellent organisation and attention to detail. The Assistant Residential Portfolio Manager is responsible for our Retired Officers Quarters portfolio as well as our externally let portfolio of residential assets including performance of the properties. Key Responsibilities: Provide prompt, professional response and follow through regarding tenant inquiries, problems, and complaints while dealing with day-to-day property management activities such as repairs, service charge administration, processing licences, residents associations, boundary disputes, and rental arrears Update and maintain property condition reports and compliance items in conjunction with the helpdesk, Facilities Managers and external block management Undertake site visits where required including but not limited to carrying out annual property inspections and review works required at properties Assist with the preparation of comprehensive monthly management reports for all properties including profit and loss accounts Arrange planned maintenance work and inspections, liaising directly with tenants to schedule timings and keeping them informed and updated with any changes The successful candidate will have: Strong previous experience of working successfully in a similar property management role within a professional and fast paced residential property environment Strong experience of working successfully with contractors in the provision of a reactive repairs service, employing excellent communication skills and securing an excellent standard of service A strong understanding of Landlord and Tenant legislation while being commercially minded with a good approach to financial responsibility Strong experience of working successfully with contractors in the provision of a reactive repairs service, employing excellent communication skills and securing an excellent standard of service Excellent proven customer service skills (face-to-face, on the phone and in writing) with the ability and willingness to put the customer first, respond to and resolve and/or triage enquiries, in a polite and patient manner In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Appointment subject to satisfactory references, proof of right to work in the UK For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.