Job Title: Service Hive Engineer Grade I – Fixed Term Employment Type: Fixed Term until 31.12.2025 - Shift Pattern - Full-Time (37.5 hrs) between the hours of 6am and 8pm Location: Hybrid – After the initial induction you will work mostly from home but will be required to work on site (Birmingham) to cover sickness or meet customer needs Salary: £28,000 pa Pro Rata We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities. As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working. Requirements As a Service Hive Engineer you will be an integral part of a specialist technical team, personally responsible for delivering key elements of a managed support service for a high-profile client. The role will provide an opportunity to build on your strong technical background and to obtain practical experience of innovative IT solutions and services. You will be providing first-line IT support to internal users and clients. You will work closely with the IT team to resolve a wide range of technical issues and support daily IT operations with your key responsibilities being: • Provide First-Line Support: Handle and resolve basic IT issues such as password resets, email troubleshooting, and hardware setup. • Incident Management: Log, track, and update IT support tickets using the service desk management software. • Troubleshooting: Assist in diagnosing and resolving hardware, software, and network issues. • Documentation: Maintain detailed records of support requests and resolutions for future reference. • User Assistance: Provide basic training to users on common IT tools, applications, and systems. • Collaborate: Work with other IT teams for escalated issues and help implement IT projects. Benefits At Spherica, we understand the importance of employee satisfaction, so we use communication platforms such as Microsoft Teams to keep interactions across the business, easy and fun but most of all efficient and effective in the Modern Workplace. We encourage our employees to suggest new ways of working that are in keeping with our Automation focused outlook as we apply what we promote to our customers to our own process and business functions. We also offer an array of benefits which are regularly reviewed to ensure we are as competitive as we can be and find the right mix that has something for everyone. Our current benefits package is: · 22 days holiday basic · Additional birthday day off · Additional holiday day for each service year after year 2, up to 30 days · £20 Birthday Voucher · Purchase of additional annual leave (salary sacrifice) · Purchase of additional pension contributions (salary sacrifice) · Recruitment Referral Incentive (£200£500 reward depending on level of role) for recommending a friend - T&C apply) · Expensed eye tests · Employee Assist Program, Gym and Active discounts, Cycle to Work scheme and Smart Pay for emergencies